ABCCANOPY Reviews | Read Customer Reviews of abccanopy.com

ABCCANOPY Reviews | Read Customer Reviews of abccanopy.com

ABCCANOPY reviews

227 approved reviews, newest moderated first

Vega, B.
Mar 5, 2025
I needed to change my order before…
I needed to change my order before shipment which proved impossible. There is only a contact number to call in China. I got no answer on this phone call that cost me $20. Therefore I was shipped an item I didn’t want. I had to pay return shipping and a $20 phone call. Customer service is terrible.
Response from ABCCANOPYMar 6, 2025
We’re truly sorry for the inconvenience you experienced and appreciate you sharing your feedback. The phone number on our homepage is not a customer service line—for faster assistance, we recommend reaching out via email or our online chat. Our customer service team responds to emails and online messages within 24 hours on business days. We’ve already shared your experience with our support team, and they’ll be reaching out to you via email right away to provide assistance. Thank you!
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customer
Mar 3, 2025
Fast shipping and friendly customer…
Fast shipping and friendly customer service
Response from ABCCANOPYMar 4, 2025
Thank you so much for your kind words! If you need anything else, don’t hesitate to reach out—we’re always here to help!
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Franco I.
Feb 1, 2025
Canopy hinge was damaged during…
Canopy hinge was damaged during shipping. I contacted the company and they said they would send replacement part. To make up for any inconvenience, they would discount an accessory item.
Response from ABCCANOPYFeb 7, 2025
Thank you for your review! We're glad our team could assist you with the replacement part and offer a discount to make up for the inconvenience. We appreciate your support and hope you enjoy your canopy!
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Paul B.
Jan 15, 2025
Replacement parts are just the way I…
Replacement parts are just the way I wanted to go
Response from ABCCANOPYJan 16, 2025
Thank you for your kind review! If you have any further questions or require assistance in the future, don't hesitate to reach out. Enjoy using your canopy!
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Wendy G.
Jan 15, 2025
Perfect for outdoor events
This is the best tent for outdoor events. The quality is superior and the price is affordable. Every show I am at with my tent, people ask where I got it from. This is my second tent as I needed two. My original one has lasted 4 years so far and has been through many rainy, high wind events. Easy to pop up and take down. It is on the heavy side, but well worth it.
Response from ABCCANOPYJan 16, 2025
Thank you so much for your wonderful review! It’s amazing to know your first tent has lasted through four years of various weather conditions—that’s the durability we strive for! We’re thrilled that you chose us again for your second tent. If you ever need assistance or have questions, feel free to reach out. Happy event hosting! 🎪
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David S.
Jan 7, 2025
At first thought customer service was…
At first thought customer service was bad but coming to realize there’s a time zone difference they settle that quality of tent is awesome. Shipping was fast also.
Response from ABCCANOPYJan 7, 2025
Thank you for your understanding and patience! Due to time zone differences, there may be slight delays in our responses, but we strive to reply to all customers within 24 hours during business days. We apologize for any initial confusion, and we truly appreciate your feedback. If you have any further questions, feel free to reach out anytime. Enjoy your new tent!
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Robin H.
Jan 6, 2025
Fast shipping ❤️
Fast shipping ❤️
Response from ABCCANOPYJan 7, 2025
Thank you for your kind words! ❤️ We hope you love your purchase!
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Francean L.
Jan 2, 2025
What was wrong they made right in a…
What was wrong they made right in a timely fashion. I'm so thankful for the product.
Response from ABCCANOPYJan 3, 2025
Thank you for your feedback! We’re glad that everything worked out well for you. Enjoy your purchase!
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