ABCCANOPYReviews of abccanopy.com

We purchased a gazebo from them. Spent nearly $1,000 and the roof panels had holes punched in them after a pea sized hail storm. When we contacted them they told us that there wasn't anything they could do. To replace the panels would not be cost effective. We told them we hoped they improved this product before they took other people's hard earned money for their products.

I ordered a 10x20 s 2 canopy i accidentally ordered the cover in black and I wanted blue will no luck from customer service you bought it's yours but if you want a blue cover you can purchase one this was no cheap purchase I'm extremely disappointed in customer service I went thru multiple people I will never purchase a abc canopy in the future and will not suggest anyone I know the do the same

Ordered a tent canopy and side wall replacement combination. Took me awhile to get around to setting up my tent due to weather but I am pleased. What I don't appreciate is the repeated solicitation for a review.

Wow! Looks like you canibalized parts from an old canopy and screwed it together. Every leg was scratched from top to bottom.

Better quality than the original canopy. The price was good and shipping was fast. Great selection of colors!

While their products are functional and appear well-built, good luck trying to purchase a replacement canopy top! Their Customer Service will give you every excuse in the world, tell you it comes from overseas and do what they can to force you to repurchase the product AGAIN, even if the support structure is still up. Take a $400 gazebo, the replacement canvas/fabric top should cost about $100, they will force you to buy the whole gazebo for $400. I would and will in the future use another vendor.

I bought it before and liked it but the winds ripped it apart. I ordered a new one

I purchased an 11x11 canopy from Wayfair three years ago and recently needed a replacement fabric canopy top. Since Wayfair could no longer assist, I contacted the manufacturer, ABC Canopy, directly through their website. I submitted a detailed request with everything they would need—model name, size, order number, photos of the original frame, and even the instruction manual parts section. Someone from their "customer service" responded without a name or business email and claimed they had the correct replacement. The cost? $115. I agreed without hesitation. But here’s where things became suspicious: instead of providing an official order or product listing, they told me to manually add two $20 charges and one $75 charge to my cart—no product name, no SKU, no official invoice. I voiced my concern and asked how I could be sure I’d receive the correct item. They reassured me this was “standard” and that everything would be fine. I trusted them. That was my mistake. What arrived was a completely different model—an entirely new 10x10 canopy, not a replacement fabric top. Of course, it didn’t fit my 11x11 frame. I immediately contacted them through the same email chain and included photos of the wrong item. No reply. I followed up three more times, clearly and firmly expressing my frustration and requesting a refund. Still—silence. ABC Canopy took my money, sent the wrong product, and then vanished. This is not just poor customer service—it’s deceitful and unacceptable. I have since reported the issue to my bank and will be pursuing a chargeback. I also plan to file a complaint with consumer protection authorities. I strongly urge anyone reading this: do not do business with ABC Canopy. And I sincerely hope Wayfair reconsiders offering any of their products. No customer deserves to be treated with such disregard.