Sharon F.
Customer service is excellent!
Customer service is paramount to this company. They call with timely reminders to place my order, easy ordering process, fast shipping, supplies are packaged well and no damage to boxes. The customer service feature that impressed me most is when there are potential lag times in getting my supply order renewed from my physician, and the ABC staff person assures me I will have my supplies even if they have to do overnight shipping. The only reason I gave a 4 star rating instead of 5 star is sometimes the products look different like they are using another supplier and the quality is not always as good. For example, the gloves tear while donning them. Otherwise, I am very pleased with the quality of the products.
Response from ABC MedicalFeb 19, 2026
Hello Sharon, Thank you so much for your thoughtful and detailed feedback. We truly appreciate you recognizing our team’s commitment to customer service. From timely reminders and easy ordering to careful packaging and fast shipping, it means a great deal to know those efforts make a difference for you. We’re especially grateful for your kind words about our staff working to prevent any disruption in your supplies, ensuring you have what you need, even if that means expediting shipping, is always our priority. We also sincerely appreciate you bringing the product quality concerns to our attention. Consistency is very important, and we understand how frustrating it can be when an item, such as gloves tearing during use, does not meet expectations. We would welcome the opportunity to look into this further and review supplier options to ensure you receive the quality you expect and deserve. Thank you again for your trust and for sharing such constructive feedback. We value your partnership and remain committed to earning that 5th star. ABC Medical Supply Inc. :)



