ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
2,968 approved reviews, newest moderated first
Elaine
Easy to contact and talk with. Helped me to get necessary scripts for additional items needed. Quick turn around time to receive items. Friendly and professional services.
Response from ABC MedicalJul 13, 2023
Dear Elaine, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!
Lynda Y.
Had a rather lengthy telephone conversation over a reorder, which I felt was unwarranted. My recent shipments have been packaged rather haphazardly. Other than that, I’m completely satisfied with my experience with ABC Medical.
Response from ABC MedicalJul 5, 2023
Dear Lynda, thank you for your comments and for giving ABC Medical a 4-star rating! We have shared your feedback regarding your recent shipments with our warehouse team to hopefully avoid this issue moving forward. We are grateful for the opportunity to serve you.
Graciela
You guys sent me less things that you put in the slip, you should send 4 Foley catheters, 4 leg bags, 4 trays , you just sent 4 trays, 1 Foley catheter, 2 leg bags
Response from ABC MedicalJul 3, 2023
Dear Graciela, thank you for taking the time to leave your comments; however, I am sorry to hear that you received an inaccurate order. I have spoken to our Manager over Customer Service and I can see that she is already investigating your situation, and will work to resolve it. If you do not hear back from anyone by 3pm today, please reach out to me at [email protected]. Thank you for allowing us the opportunity to resolve this issue. -- Scott Woods Marketing Manager | ABC Medical
William P.
delivery was early and accurate.
Response from ABC MedicalJul 13, 2023
Thank you, William, for taking time to leave your review and for the 5-star rating!
Lauren
Positives: Friendly, helpful and kind customer service representatives each time. Quick shipping once it actually gets through Negatives: -orders are often delayed due to insurance and I am not notified in a timely fashion. - orders shipped incompletely
Response from ABC MedicalJul 3, 2023
Dear Lauren, Thank you for taking the time to leave your review, and for noting that our customer service reps are friendly and helpful. However, I am sorry to hear that your experience with our actual deliveries have not met your expectations. Poor communication about delayed orders and inaccurate deliveries are not what we strive for. Indeed, it is the opposite of what we strive for. So, please accept our apologies. I'll bring your comments to the attention of our senior management. Right now our customer ratings on order accuracy is the best in the business, but your comments show that we still have room to improve. If you have anything else you want to share, or have a specific example of where we dropped the ball, please reach out to me at [email protected]. I definitely take you concerns very seriously. -- Scott Woods Marketing Manager | ABC Medical
Charles B.
They called me the day they were shipping to confirm their shipment was correct. The shipment arrived in 48 hours. Top notch company. Very pleased.
Response from ABC MedicalJul 13, 2023
Charles, thank you so much for your feedback and your 5-star rating!
Grady
Very good service, fast, efficient, once shipped I usually receive it same or next day.
Response from ABC MedicalJul 13, 2023
Dear Grady, thank you for your comments and for giving ABC Medical a 5-star rating!
MJ
The auto re-order text and calls are a great feature. I always receive my supplies in 2 days when my order is placed.
Response from ABC MedicalJul 13, 2023
Thank you, MJ, for your comments and your 5-star review!