ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
2,968 approved reviews, newest moderated first
Stuart
too many peoplr involed the same person should be your go to every month
Response from ABC MedicalJul 14, 2023
Dear Stuart, thank you so much for taking time to leave this review. I have reached out to our Customer Service Manager to share your feedback and see if there is a way to assign a specific representative to your account for future orders. We hope you find this resolution satisfactory and look forward to the opportunity to continue to serve you!
Kimberly
The customer service person really was a big help. She guided me of what I needed to do to fix my prescription. She was a delight to speak with.
Response from ABC MedicalJul 14, 2023
Dear Kimberly, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!
Fredrick
In my most recent experience with ABC customer service I left a lengthy message about the importance of the human element in healthcare. I hope that message goes to the top, but here is a summary. It's great that you now have the option of ordering on-line, if that works for the client. Realize however, that your clients probably don't feel good, we have to do yucky and weird things to just to stay alive. We might be grouchy or impatient, or feel isolated. Your customer service personnel do much more than sell medical supplies, they provide a crucial link in the health care chain. Something as simple as a monthly call asking if I'm ok and ready to order supplies is more important than I can express in words. ABC customer service staff are consistently knowledgable and compassionate, they help us get what we need when we need it, and make us feel good about it. Few things are more scary than the prospect of running out of supplies. I'm always confident that ABC personnel will get me my supplies accurately and swiftly. So by all means, keep up with technology, but remember the people on both ends of the phone call. That interaction helps make a grim necessity a bit more tolerable, and I believe we go our separate ways feeling better than when we started. I say good job, don't slack off, what you do is important. Your customers need you. Thanks, Fredrick
Response from ABC MedicalJul 13, 2023
Dear Fredrick, thank you so much for taking time to leave such a kind and informative review. We certainly understand the importance of human contact and are glad to hear you appreciate that as well. We are grateful for the opportunity to serve you, and will pass this important message along to our management team.
Cynthia
The people that l order my supplies from are always very professional and respectful. Also, l never have to wait long for my order to get to me and my order is always correct. I appreciate ABC medical!
Response from ABC MedicalJul 13, 2023
Dear Cynthia, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!
Tara
I usually don’t have any problems but for my recent order I had to call 3 times to get the proper item and help.
Response from ABC MedicalJul 14, 2023
Dear Tara, thank you for taking time to leave this review and for your feedback. We are sorry to hear you had a less than satisfactory experience with your most recent order. This has been shared with our Customer Service Manager for improvement in this area. We are grateful for the opportunity to serve you!
Genevieve
I always get what I need. Polite customer service reps.
Response from ABC MedicalJul 13, 2023
Genevieve, thank you so much for your feedback and your 5-star rating!
Bill
The automated notification and calling back, it should work, but it is impossible to complete the thread. Thus, it is annoying.
Response from ABC MedicalJul 14, 2023
Dear Bill, Thank you for leaving your review, we appreciate the feedback, but do apologize that you found the ordering process difficult. We have shared this information with our Customer Service Manager and do have multiple options available for processing your reorder moving forward. Please feel free to contact our customer service team at 866-897-8588 to find the option that will work best for you. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical
Antoinette
Great listeners to help find the right product; respectful; patient & kind
Response from ABC MedicalJul 13, 2023
Dear Antoinette, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!