Andrew
My order was not sent after I confirmed…
My order was not sent after I confirmed the order. A week later I was told I needed a document signed. That document was never sent. I called back. The next rep told me that form is not needed. She said it’s now a one time form to sign. I received the order 2 weeks late. Today the the document was resent by text instead of email. If this was already corrected why sent the form. I don’t have time to wait 15 minutes on hold for another time to find our.
Response from ABC MedicalJul 17, 2023
Dear Andrew, Thank you for leaving your review. We appreciate the feedback, but do apologize that you heard conflicting information regarding that form depending on who you spoke with, which in turn, delayed your order. I have shared this feedback with our customer service team so they can ensure all agents are trained properly in this area. It is our sincere desire to provide the best customer service possible and we appreciate you providing feedback so we can improve our process. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical