ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
2,968 approved reviews, newest moderated first
Elizabeth
I am always very pleased with service, especially the quick response time for receiving my items. You are extremely reliable. Thank you!
Response from ABC MedicalJul 19, 2023
Dear Elizabeth, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!
Holly,Daniel,and Mark R.
So long as I can speak to a rep everything is good but the automated system is a pain in the butt
Response from ABC MedicalJul 18, 2023
Dear Mark, thank you for your comments and for giving ABC Medical a 5-star rating! We appreciate your feedback regarding the automated system.
AMMAR
excellent service
Response from ABC MedicalJul 18, 2023
Thank you, Ammar, for your comments and your 5-star review!
Sara S.
I am truly happy with the service that ABC Medical has provided me. After having Illiostomy surgery I was so scared of all the preparations that I was gonna have to get used to with my new appliances. ABC Medical made my transition so easy. They were kind and understanding with all my questions regarding my new medical situation. I am forever grateful for all the help that ABC Medical has provided me throughout years after my surgery, and even at times that I've forgotten my supplies while away from home. There is no other company that even compares to ABC Medical when it comes to care and services.
Response from ABC MedicalJul 18, 2023
Thank you, Sara, for taking time to leave your review and for the 5-star rating! We are so appreciative of your feedback.
Lynn R.
When I ordered on June 26th I was told it would be sent immediately. Then after a week or so I called. Was told my prescription was expired. I had to make calls and try to get it updated. Ended up taking 17 days to get my order. If your staff would have notified me of the expired prescription after a couple days of no response from the Dr. I would have received my important order so much sooner. This is not the first time something like this has happened. Need to train your staff to follow up when an order doesn’t process after a couple days . Thank you, Lynn Ritacco
Response from ABC MedicalJul 18, 2023
Dear Lynn, Thank you for leaving a review, we appreciate the feedback, but do apologize that you experienced such a long delay on your most recent order, and that it isn't the first time this has happened. I have shared your feedback and experience with our Customer Service Manager who will be using this information to coach and train team members in hopes of keeping this from happening in the future. It is our sincere desire to provide you, and every customer, with legendary service and are so sorry we fell short. We will work to improve our process moving forward. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical
David V.
GREAT CUSTOMER SERVICE. aLWAYS READY TO HELP.
Response from ABC MedicalJul 18, 2023
Thank you, David, for taking time to leave your review and for the 5-star rating!
Antoine
I always get great service and great products from ABC medical. All that I need is right on schedule every time. If there are any issues with scheduled deliveries or products, it is handled in a timely manner.
Response from ABC MedicalJul 18, 2023
Thank you, Antoine, for taking time to leave your review and for the 5-star rating! We are so appreciative of your feedback.
Rocky
They do exactly what they say! Order supplies, they promptly ship them out. No worries. They send reminders and call if necessary. Great customer service.
Response from ABC MedicalJul 18, 2023
Thank you, Rocky, for taking time to leave your review and for the 5-star rating!