Terri G.
More communication required
My original order was awesome under hmo but when I changed to a PPO and re- signed up to continue the service was horrible. Contact was difficult as the phone tree doesn’t work, no extensions are given or contacts to try and keep up with what was going on. Weekly calls for 2 months to get my new order and very little communication that was blamed on my doctors office every time.
Response from ABC MedicalAug 7, 2023
Dear Terri, Thanks for leaving a review, we appreciate the feedback, but do apologize that your experience was so frustrating. I have shared this information with our management team so they can review what may have happened and coach the representatives that were involved as well as work on having better communication with our customers when there are delays. It is our sincere desire to provide you with 5-star customer service and I apologize that we fell short on this most recent order. Thank you for the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical