Lasunta
I knocked 2 stars off because my…
I knocked 2 stars off because my shipment was sent to the wrong address twice. Each time I called and spoke with customer service, they were kind and helpful which I appreciate so much. I guess some wires just got crossed and even though my address had been changed in their system atleast 2 weeks prior to any shipments being due to go out, some part of the change kept getting missed. Still a more than satisfactory experience because of their agents and their attempts to help. I finally got my shipment at the right address as well so they got it all figured out. :)
Response from ABC MedicalAug 10, 2023
Dear Lasunta, thank you for taking time to leave this review and feedback. I do apologize that the proper steps weren't taken to fully update your address in our system causing multiple shipments to go to the incorrect address. I am very thankful to hear that our team was able to help you out and get your address updated in our system. It is always our goal to provide 5-star service and I apologize that we fell short with your order. I have shared this with management to ensure agents are trained to keep something like this from happening in the future. We are grateful for the opportunity to serve you! -- Janelle Wood ABC Medical | Marketing Specialist