Abba PatioReviews of abbapatio.com

I ordered a 9 feet ROUND patio umbrella and received a 6.5 X 11 feet SQUARE umbrella clearly stated on the outside of the box. It’s too much of a hassle to return something like this so I will just have to make it work. Also quality is not as good as it used to be with Abba umbrellas, I have a couple of umbrellas that’s about 5 years old or more from Abba and they are still fantastic so I probably won’t order from abba any longer, seems like a different company.

Lost my order

Doesn’t answer phone calls Doesn’t return after message left

I purchased several Abba umbrellas and they were okay, but when I purchased the recent one, the tilt broke after one month. I purchased the umbrella from Amazon and they contacted the seller, Teellax Direct but can't hear from them.

I bought an umbrella directly from Abba's website which arrived on time and in good condition, but turned out to be the wrong size for what I needed. I reached out to customer service to arrange for an exchange for the correct size and the experience has been comically bad. I have now gone back and forth for almost 2 weeks with their customer service rep where they have 1) asked me to keep it for a partial refund, then 2) return it but pay the shipping to do so, then 3) keep it again and purchase a new umbrella - every email is a different request. I can't reach an understanding or resolution with them and I'm not sure how they expect to retain customers if they refuse to handle a very, very straightforward return request. I hate leaving negative reviews but I'm honestly so baffled here and would warn everyone to save yourself the frustration and just buy your patio umbrellas from a different company.

Product is sub par and customer support is terrible. Throw away umbrella’s. Purchased a 9’x12’ canopy umbrella which replacement parts are not available. Save yourself money and frustration!

Initially received the wrong product which they said was my fault. There’s NO WAY I would have ordered that pattern so somehow something got clicked or changed in the ordering process. I had to pay &18 additional shipping to receive the correct item. As I was installing it around my much area I realized there are 3 pieces that are backwards & don’t tongue-in-groove attach to the others (hook is on the opposite end as the others & YES I’ve tried rearrange to make sure it wasn’t my error. So basically I have to find black zip ties to keep this cheap piece of plastic pieces together. It looks ok up, but it is so cheaply made I would highly suggest NO ONE ever order this product. Sounds like it’s being discontinued or the company is struggling, one of the two. But this is the worst thing I’ve ordered & spent money on maybe ever!

We have one of Abba Umbrella expensive large Degree Rotation Offset Cantilever Umbrella (Weights Included) when a wind broke a top piece and ripped the top small vent canopy. We get an email from Sandy at this company that they dont stock parts for customers for customers to repair them. So we now have a expensive waste of money.