Abba PatioAbba Patio, a top designer and manufacturer of high quality gardening products, from patio Umbrellas, Canopies, Awnings to Garden Furniture sets.
Abba Patio (abbapatio.com) has 355 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Robert M.
It’s been a week and hasn’t shipped yet.
Response from Abba PatioDec 6, 2022
Hi, there Your order will arrive on Dec.9. During the holiday season, several delivery carriers are experiencing delays due to an increase in demand. Due to the increase within delivery carriers expect fewer updates/ or no movement at all until they reach your local delivery location.
Michael M.
My purchase was a 9x7 cantilever umbrella. Product support from this company is poor, they do not stock spare parts or components. They claim to have a business located in Michigan, which looks like nothing more than a rented address in an office building. If your canopy needs to be replaced for wear or damage, and it will, good luck getting a replacement - I have been trying multiple times since last year to get one from them as the general aftermarket canopies will not fit. They could not say if or when the canopy might become available. They continue to use old, lame (pandemic?) excuses about material and shipping availability (its certainly not their fault!). They do not take ownership for the customer need, they put it back on you to check again later. I could not even place an order to be filled if/when it does becomes available. I wanted to BUY it, and they wouldn't help me. Abba appears to only be an importer of foreign-made products, with no effort or structure to support the customer once the original sale is made. They want you to accept politeness as a substitute for real customer support. If you buy from this company you risk not getting the full value from your purchase. An umbrella without a canopy doesn't really do much... Generally, I will acknowledge that the umbrella mechanism is fairly well made, although the canopy is a bit thin and will NEED to be replaced within a few years. And that's where your problem will start.
Lynne J.
The patio umbrella i received in turquoise is made of a very thin material. I had a previous umbrella from you in this same exact style in forest green that was of a green color that had a good thick solid fabric that blocked the sun. You didn’t have any of the dark green color left so I had to order the turquoise color. I am disappointed in this turquoise patio umbrella.
Response from Abba PatioJul 14, 2022
Hi, Lynne Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We’ll strive to do better.
Upset C.
First umbrella broke in half during a very mild breeze and the item was only two years old. Very disappointing. Ordered second umbrella directly from Abba Patio. Order took almost a week to process and then shipping took another week and missed the estimated delivery dates three days in a row.
Duc N.
Purchased a replacement 12'x20' carport cover and 3 grommets on one side were installed with a portion of it sticking beyond the reinforcement tabs. There were an additional 3 where they were right on the edge. On the other side there was one sticking beyond the edge and another 3 right on the edge. Only time will tell if these will be premature failure points during heavy winds. The original cover that came with the carport had all grommets at least 1/4" from the edge.
