Abba PatioReviews of abbapatio.com

Purchased a hammock bed with canopy in April 2023. Used for 5 months. Canopy was always removed when not in use and stored in shed. Kept in shed for the winter. Used for 1 month in 2024 and the material on the canopy started ripping. Contacted customer service and was told I could buy a replacement canopy from another site for half of what I paid for the entire hammock. I told them that their solution wasn't acceptable and they sent me another email with the same link.

Bought a cantilever umbrella and after a few years of use I needed to source a replacement cover. I’ve been strung on for over a year with their service department telling me they have no idea when or if they will actually get replacement covers. If I would’ve known that there was no option to maintain I would’ve never made a purchase with ABBA furniture.

I was disappointed with the quality of this umbrella , this is something you will buy at a Dollar Store. No where similar to the one I bought several years ago from your store .

I purchased the 12x20 carport made by Abba Patio. There is a one year warranty attached to the Home Depot product page. I actually love my carport but the top started leaking where the seams were sewn together, thus a defect I contacted their customer service and was referred back to Home Depot (HD)which allows for a 90 day return, I contacted HD and was told Abba was responsible as the manufacturers warranty is for one year. I bought the product special order and picked it up Thanksgiving Weekend. Still clearly within the one year time frame. I tried to call Abba and one number was disconnected and the other number puts you into a phone queue for 20-30 minutes them a recording says that they can’t assist right now and call back later. HD called and could not get through several times. HD emailed Abba in support of my request for product support to no avail. I had emailed Abba starting in August. I received multiple emails say that HD sold it so they should take care of it. HD also sent emails and received no response. I persisted for five weeks, which is unreasonable to find a solution for my roof panel. They came up with no solution and told me to return it to HD. They refused to honor their one year warranty to replace or refund. All I wanted was a new roof. Abba said they don’t have it any more. They referred me back HD yet again A manufacturer’s warranty is just that. The manufacturer who, in this case, refused to back their product. I received no parts or a refund. HD was wonderful and supportive making called and emails to Abba. HD assisted me with providing a huge tarp and tie downs to cover the defective roof. Level 10* service from HD

I’ve tried to reach someone at Abba patio for two weeks by phone, email, the website. Have left my phone number with service department. On hold for 25 minutes …..again today then recorded msg says “we are closed, call back tomorrow “! Thank you!!!

I ordered a turquoise patio umbrella cover but received a red cover instead. I notified Abba Patio Customer Service and received an email offering a $6 refund, stating high shipping cost involved in processing a return and exchange. I immediately replied that will not work for us and asked for the product I ordered and paid for. I have followed up with two additional emails but have received no further response from customer service.

Waited an hour on the phone with no response. Then sent an email with no response. An order was delivered and stolen. I was home all day and i have a sign that asks all deliveries to ring buzzer - that calls my phone and i can come out. This didn’t happen. I haven’t heard anything regarding a replacement umbrella or a credit to my credit card ( i want a replacement - the product is good).

The cover didn’t fit my umbrella. I set an email to your service group but haven’t had a response. So far you service isn’t good.