aBabyReviews of ababy.com

My order is still open. I’ve paid, but nothing delivered yet. It’s been well over a month. I called, and only then did I speak with an apathetic millennial that told me, “Oh, that’s on backorder. Do you still want it?”. Even that call was weeks ago. No calls or emails updating my status since. Not a good experience. In fact, downright lousy.

The mattress is very cheap, very disappointed. I will not recommend this product. I could have made it myself and paying over 200 is out rages.

Took several weeks to tell me that my item was out of stock and then I had to call back again to get my refund

I'm very disappointed that I am expected to bare the brunt of the cost of shipping and handling to return this package with damaged content. This package did not have a waybill included either. I did not find this company easy to work with, The level of customer service attention was very minimal and almost non-existent. The original order of this crib was not received by one of the post offices en route due to the package having visible damage. The "resent" item appears to have minimal damage to the box, but one of the "leg panels" of the portable crib is broken. (enclosed pictures) I have emailed this company on numerous occasions but I only seem to have any follow-through until a phone call is made. The customer service rep (that I often spoke with) answering the phone seemed to lack basic phone/customer service skills,

We received our custom baby mattress in a box folded up and it was damaged. There was absolutely no care put into making or packaging up and delivering this product. When we called to ask for a refund they had us send a photo which we did. We then continued to call and heard no answer from their customer service line. We emailed them back over 5 times with no reply. This was the worst customer service we have ever received on top of a horrible product. I would never shop with them again.

When I first ordered waited the 10 business days and still had not received the order cause they were out of that color style of wood for that toddler bed then I called and changed it without them ever notifying me they were out of that stock waited another 14 business days and still had not received the item cause they couldn't find the address and when we called cause the order was not delivered they told us to drive 100 miles to mesquite by 8 pm that evening and so my fiance went to go pick it up then come to find out it wasn't even there but it would be there by morning so I was expected to drive a 100 mile distance as well to pick it up at the same location in mesquite which I found was ridiculous especially with an item that I am currently still trying to return but have yet to receive any info on the return 2 weeks later!!

There was no real communication about whether my order was received and being processed. I had to keep logging in to ababy to check the status and all it said was “in process.” The “custom-sized” mattress arrived in a small box with the mattress folded in thirds. The quality and workmanship was terrible. Let alone no communication that my order was being shipped. I did get a message that my order was delivered though. I hope the “standard” bassinet mattress on this website are better than the “custom” made ones. The vinyl used to cover the foam was poorly sewn and noisy. It was expensive and cannot bereturned due to the “custom” size I ordered. Extremely disappointed. I would never have allowed this item to ship, I would have told my employee to make it again with some pride in their work this time.

Sucked was out of stock and didn’t tell me