AARPReviews of aarp.org

I have been a member for 7 years now and have finally realized that they have done nothing but took my money, promised me the moon and deceived me. People they are fraudsters and kings at deception. I finally cancelled my long time membership. They couldn’t care less about you . Your money is what the bottom line is. D O N O T get involved with these people.

App is useless.

I reached out to AARP re: The Affordable Connectivity Program for Internet service for seniors & have yet to hear a word from the rep over this program I can see how much my membership is valued. Grade earned:Big Fat F! It makes me want to consider canceling my AARP membership.

Web site is very slow. Not user friendly. Constantly losing my PASSWORD. Just a fairly useless old school site.

I have my annual renewal set up to be paid automatically but still receive mail. Also, I try to use my rewards points but I have never gotten anything for them. The only things that are certain are the E-cards that I won't spend points on. I also see the low annual fees to join and rewards for joining, which, of course, as a long standing member, I don't get. I don't know if I will renew. I am thinking about leaving AARP since it doesn't seem to do anything for me.

AARP website fails to address new members with easy to understand navigation. This is further complicated by online customer service persons. AARP management has FAILED to educate and train . Since there is no introduction about how to best navigate, it's not there. For example clicking on a link to companies who offer products or services is clumsy. Instead the end user like myself became frustrated with having to create a user id and password. Having to wait for authentication. That should connect with a simple click. For example to connect with BUDGET car rentals and selecting vehicle, date and strong upsale of additional insurance coverages is pathetic. Along with switch and bait practices. All of these experiences happen and I was totally unprepared and disappointed.

I have been trying to CANCEL my life insurance with this company since May 28. I joined last year and received notification it was term life insurance and my rates would be increasing. I was given the option to convert to whole life insurance but the rates to convert to whole life nearly doubled! I looked around and found a policy I could afford and spoke with a representative, John Dublin, who assured me my policy was canceled. I’m STILL receiving mail… EVERYTHING accept my refund check. Spoke with Alex in the cancellation department on 6-10 and was again told the policy was canceled and the refund check was going out last week. Received an email today stating my payment is due and the policy still shows inforce online. Spoke with Greg in the cancellation department today who stated the request is being handled by the back office and normally takes 7-10 days to process the cancellation!! REALLY??? SICK OF THE RUN AROUND!!

I paid $20 for a yearly subscription, but I've rarely been able to login to my AARP Now app on my phone. Having the app is integral to taking advantage of its benefits, but if I can't log in, WTF is the point? When I call customer service they are able to fix the issue, but then the same problem keeps happening. I'm going to call them this week (THIRD time I'm calling them, BTW) but I'm not calling for help. I'm calling to tell them I'm not going to subscribe for their services next year because in spite of all their "supportive" language, they DON'T care about American seniors. If they DID, they would FIX the problem of not being able to log in to their precious app! Don't tell ME that I'm the ONLY person having issues with logging in🙄🤬! If they cared about us, they would fix it. Actions may speak louder than words, but INaction screams the loudest of all. This is, sadly, so typical of American businesses; declaring tthey care when, in fact, they don't care at all. They live by the first commandment of American marketing: "Profits Before People." And they don't care WHAT ages their customers are.