Aaron'sReviews of aarons.com

After 11 months of paying online my online account suddenly stopped working. I called and was told it would be fixed. It was never fixed for 8 months. I finally fixed it myself and noticed they had been charging me $20.00 a month for "in home collection" because I was paying over the phone not online. I tried to fight it since it wasn't my fault I couldn't pay online...but they didn't listen or fix it. Then, my 24 month lease was paid in full on April 21st ...I got the payoff notice and everything yet I was called 7 times a day and had them pounding on my door 3 times a day every day in May and June. I paid while I contacted corporate to fight this. Corporate saw that it was in fact paid and said they would take care of the local store as well as my over payment but...they kept calling and coming by every single day.

Never dealt with a company whom needed communication nor customer service training more than this one. We ordered a washing machine which was supposed to be delivered Friday June 4th. After not hearing anything by 4pm on the 4th we called since the store closes at 6. We were given several excuses about why it was not delivered and also told they cannot contact their drivers in the field. We were informed we would be called Saturday to see if they could deliver it then. We never got a call back, so we called again on Saturday afternoon and were told the person whom was to deliver was off on that Saturday. We called the 1-800 today at around 5:45pm (June 7th) to cancel the order as we will buy one elsewhere and we're told they could not cancel because it was in route for delivery. According to tracking, it is NOT on a truck for delivery but PENDING delivery and tracking stated they would call to schedule delivery... With minutes to spare before the store closes at 6pm, we called and we're told they would let "Mike" the delivery driver know Wednesday when he comes in that we canceled our order. This is pretty laughable for any business, not sure what the deal is in Abingdon, VA but some management could use a few fire logs under their chair. Now I am going to bet my order never gets cancelled and they try to deliver here without even so much as a phone call.

I am paying monthly for a bedroom set and if you're not familiar with how the payments work, you're paying a certain amount for each item that comes with the set. So when they delivered the bedroom set, they were completely aware that they did not bring my mirror. No explanation as to why. So you would think that the store would set up another delivery date to bring the mirror or they would deduct that item from my agreement. Wrong and wrong. For 8 months I've been paying for an item that I've never seen and the store is so dishonest they're just taking my money. My bill is also set up to where my payments are due the 15th of each month but they are considering the payment late if not in by the 14th. There have also been attempts of trying to automatically deduct payments from my account when I am not set up for automatic payments, I pay everything online on my own. I will never rent from them again nor would I recommend them to anyone.

Would love to give a 0 they are racist & rip offs

So my mother is disabled and has a weakness on the left side of her body due to several strokes simultaneously. Bought a dryer from Aaron’s in cash. They brought the dryer to her house but refused to hook it up because she was not on a payment plan. Wow!

I was in the hospital and these people showed up after missed payment by three days I stay in a place with twenty four hours staff and kind of medical they couldn't get information about the medical and I can take my onus on that but the fact that they were very reactive in so little time is disturbing and that they issue letter threatening criminal charges for not being returned etc and than have nerves to go to court without notifying me of civil procedure and take three hundred dollars out of my account screwing up my rent and everything don't use these people they are worse than easy home!!!! little bit of dignity I will have left is when they have to pay what they pretty much took from me to buy the item back from pawn should have given legal notice for garnishment!!!