Aaron'sReviews of aarons.com

Second NEGATIVE review I am posting for the Mt. Holly store in NJ. Furniture was scheduled to be picked up on Saturday, September 7, 2024. I was told that was the day they had all deliveries/pickups in my town. Of course they never showed and I called the store and asked where they were and was told they are done for the day. I have already contacted a site about this business as they are awful, unpleasant and the customer does not come first at this store. I want the furniture out of my house and as far as I am concerned I owe them nothing for this month. This is the third issue with them, all I can say is buyers beware!

Aaron's is so unprofessional my delivery was scheduled for when I arrived home from work and they had already been bye after I specifically told them I would be home at a certain time so I missed my delivery which was a birthday surprise that didn't happen now we are without furniture over into the next week I am so busted and discussed and don't recommend them to anyone

Gil or Dil the manager in Mount Holly, NJ store needs to fix the way he talks to customers regardless if they are late or not with payments. He does not have good customer service skills at all & doesn't care about the reason of non payment. In a roundabout way he was calling me a liar about my situation, his comments were nasty, I am so tempted to get in touch with Aaron's headquarters in Atlanta and I probably will. He had no business talking to me like he did. Very unprofessional! Needs an attitude adjustment. And of course he assumed he knew everything about my situation and even voiced his opinion.

I bought a washer and dryer and two chairs from errands when I ask for a receipt to be sent to me in the mail to show me how much more I owe they never sent the receipt. They always told me over the phone and every time I ask for a receipt to be sent in the mail and I know that the washer and dryer should be paid off. And the chairs as well the chairs that they give me was not the chairs I picked out my mothers chair was sort of new and in good condition and they brought me a piece of 💩 for a chair however I have now made the chair comfortable for my fat ass to sit in. The vibrator was broken when I got the chair the washer and dryer works fine, well the dryer does have its downfalls certain things. It will dry certain things it will not they come last week and they came today knocking on my door, wanting washer and dryer back and chairs. Of course I have paid so much on the washer and dryer and chairs. I am not giving them back. Poor customer service, poor quality of furniture. My suggestion to anyone do not be temperament, or go out and say things to lamb that maybe held against you depending on your state my state has a note for it lol meaning they can be threatened all they want nothing they can do about it however I will not threaten them. It is not a good ideal my suggestion is not to answer the door or if you are outside turn around walk inside lock the door and pretend locked the SOB’s are not there Also, remember if they come into your house on invited you have the right to defend yourself and your property. Don’t wanna go any further with that best thing is to play like you cannot hear them 💩 Company

Why is it that Aaron's furniture in Hobbs can't hire competent people. I have had (4) repair dates and no one has showed. They do not do their jobs. Obviously they don't write down information and take care of their clients. The biggest problem is all they want to do is collect money on the carbage they sell. I will not make another payment until my repairs are done. I had mice which ate cords. They said until I have proof the exterminator had removed them, they WOULD Not repair anything. I called on March 26,27,28th. I told them I had my receipt showing the exterminator had been here and the problem was solved. Was rescheduled for the 29th. No show again. I called the same day because they were to be here between 4-7 . At which time I was left on hold for 15 minutes at which time the manager (?) came on the phone was extremely rude and hateful. Ever time I called with the information, I was left on hold anywhere from 15 minutes to 39 minutes. I finally hung up on him. Their employees are incompetent and don't know what they are doing. I now have to replace part of my carpet in the hallway and half if my kitchen floor. How hard is it to write down a message and show up for appointments. If necessary I will contact a lawyer and you people will be paying for all my replacement and trips to the laundry mat. My oven is not working either. Thank God for microwaves and slow cookers. Enough is enough!!!!

The store on 22nd and North Bergen has horrendous customer service. The staff thinks they are there to pass the time. The staff thinks they have authority to make interior design choices and really I don’t like their bad breath on my items of choice. It’s a cheap and poorly influenced decision making process. The furniture they bring is damaged. The calls go in circles just so the ignorant staff feel equivalent. They are horrible. They don’t know their place. I’m not here to provide therapy nor baby sit people who were not equipped with etiquette and brains when being raised up.

I’ve had a bad experience with Aaron’s not a fan

First off I went one Saturday to get a TV. Ready to pay live 15 minutes away no driver until Thursday well waited got a promo Xmas crap 1cent delivery in 2 days..lol well I call oh no you have two make two full payments first. Well false advertising it seems to Me canceld it