Aaron'sReviews of aarons.com

I did a rental agreement back in 2019 or 2020 I returned the product I couldn’t afford at the time fell on hard times. I able to rent and pay on anything I have a great job and these people will not rent to me afford all these years I think they are being horrible the way they do.

The worse place to do business with I was screwed out of $1700 for a refrigerator I bought that never worked it never kept cool spoiled all my food when I call them I was told I didn't have warrenty because I paid it off early so I call Samsoung they told me I had wrong control panel that it was a reminder and was a floor model I also bought a TV same day came without a box power cord or remote bought them on ebay but I know that it was sold used also dishonest people that likes to take advantage of people that are struggling

NEVER TRUST AARONS for anything. Especially in the plattsbugh new york store. they have discounts that only apply when they want them to, they sell you gold plan or plus or what ever theirs was then when you pay out early and ask to be sure you have the 1 year extended warranty they tell you they stoped offering that so what was i paying for in this mebership you pushed on me

First time using Aaron's and this will be the very last! I set up payments for my Washer & Dryer and had to change the date that my payments were auto drafted due to my employer making payroll changes. I went online to change the dates only and had to pay $34.xx which was not a problem because my payment was moving out a week. When I tried to change my card on file, they charged me ANOTHER $34 just to change my payment method. I will NEVER use Aaron's again. Their customer service phone number goes to another store out of state and when I called "Customer Service" I was told I had to call my local store. The employees will call you if your payment is a day late and demand that you return their call, which I did not because I do not respond to DEMANDS!! Their "customer service" is pathetic and unprofessional!!

Aaron's in Huntsville Alabama is as unprofessional as I've ever seen. When they called about the missed payment it was to schedule a time to pick up the furniture. Ok done with them. So a gentleman knocks on our door to get it already in an ill mood and very short with what he has to say and in a hateful tone. Two more guys arrive to help get the furniture,same thing like it was a problem they were there to do there job. It sucks now days to have to stretch your hard earned dollar and miss a payment and no help ,payment arangment kiss my butt not nothing.

At least from them, and I have been trying to speak with someone did speak with the manager of a store, asked to speak to someone higher up. I have waited over a week. Keep being told that it is in progress and being looked at there is nothing to look at. It’s either a yes or a no, but I cannot get a phone call. Very poor Customer Service! You would think at least they could pick up a phone and call you,

I ordered a Samsung, forward-facing washing machine. Within a week the washer was delivered. Within the first few washings, we Noticed a pool of water around the machine. We called Aaron's (on Rainbow Blvd., Las Vegas) and spoke to Joshua. We explained our concern about a leak and asked for servicing. Joshua told us Aaron's does not service washers. This would require us to get the machine fixed. We discussed our issue of being required to pay for a washer servicing for a machine that was received less than 3-weeks ago. Asked Joshua if the servicing fee would offset the next payment (to Aaron's). He was adamant with, "No." Since I am not willing to pay to have a new washer serviced in addition to the payment, I let Joshua know the washer can be picked up for return. Plus, do I really want a machine that leaks? There was complete silence as a response from Joshua. I asked (Joshua) if he heard me. He said he didn't know if I was talking to him or someone else. I affirmed I was speaking to him and what are the next steps. He asked what was my concern? I repeated the purpose of the call. And, Joshua said a repair would come out of my pocket. I was amazed that Joshua, at first, said he didn't know I was talking to him . . . Then, he had the same response as his answer when 'he didn't know I was talking to him.' My response was to let's just get the machine picked up. Joshua placed me on hold for over 8-minutes. I hung up and called the store again. Maybe he forgot I was on hold. However, Joshua said he placed so I could correct my tone. 8-minutes on hold so I could change my tone? I told Joshua the only thing I now wanted him to do is schedule the pickup. Joshua told me I could call back after I changed my tone. Then, he hung up. What is this dude's problem. I called again. The phone rang 31 times once I started counting due to the call was not being answered. I called another Las Vegas store to ask for the number to Aaron's corporate office or its escalation team. I was provided with an Atlanta 678 area number. I provided my requested info to the person taking the call. Now, here I (continue) sit waiting to hear from Aaron's. Using my blocked company phone number, I called Aaron's/Joshua to let Aaron's know the machine shall be returned. DO NOT withdraw any further monies for payment. Joshua said he could schedule a pickup next week, but I would still owe the pro rated payment. I informed Joshua it would be best to not withdraw any further monies since the business relationship ended effective today.

This will be my 2nd negative post within a month!! When they delivered my new bedroom suite a few weeks ago, the electric switch to light it up and to activate the USB ports did not work. The store manager had assembled the bed while the regular delivery guy was putting the mirror on the back of the dresser. They delivered the replacement headboard last Thursday, Sept. 19th, 3 weeks later. The 2 delivery guys then discovered that they could not replace the headboard because EVERY connecting screw to this bed frame was stripped to the point that they could not undo them!! NO ONE HAS TOUCHED THAT BED FRAME SINCE THE DAY IT WAS DELIVERED!! I had just moved into my apartment the day before the delivery and have been too busy unpacking boxes to give it a 2nd thought. The delivery guys were smart and dedicated enough to figure out how to disconnect the actual headboard piece from the connecting support legs and replaced the actual piece with the switch on it. I am very thankful for that. But now, I am stuck with a bed that cannot be broken down, because ALL screws (not one or two) BUT ALL the screws in all the corners are stripped. They were not able to back any of them out and they had tools much stronger than what I have access to!!! I wrote on the delivery order that they had me sign, asking the manager to call me as soon as he got the note to discuss this issue, even as I kept trying to call him. He would not even answer the calls of his delivery guys. Now, after my repeated calls that have gone unanswered and NO CALL BACK from him, I am writing this review. No one even answers my calls when I call the store. I can only guess they are watching for my number. I don't want to pay full price for something that HE messed up and doesn't even have the decency to call me to discuss. And, I am trying to avoid having to go into the store yet again, after the first time I had to go in to talk to him about the first issue. I do not want to be labeled as an aggressive or angry woman however, being ignored is making me feel that way.