daniela E.
Extremely unprofessional and…
Extremely unprofessional and intimidating experience. I had a terrible experience with this moving company, and I would strongly caution others before hiring them. After nearly 12 hours of work, the movers left my home in complete disarray. Almost everything was piled into my living room, blocking access to the back of the house. My bed wasn’t assembled, clothes had been thrown on the floor, and the job was left unfinished. When they presented an invoice charging me for almost 12 hours, I questioned the condition in which they were leaving my home. Instead of addressing my concerns professionally, one of the movers became aggressive and confrontational. He told me he would not leave my house until I signed the paperwork. I repeatedly explained that I wanted to speak with his manager before signing anything. He became increasingly hostile, called someone on the phone, and began using profanity and making disrespectful comments about me. I was alone in my home with my child at the time, and I found his behavior extremely intimidating. When I called the person who had recommended the company and handed the mover my phone so they could speak, he threw my phone. I was advised to contact the police because of his behavior. Eventually, he left, but not before insisting that I would still have to pay and could complain the following day. I have photographs documenting the condition in which they left my home, as well as videos of the employee’s behavior. No customer should ever feel intimidated or unsafe in their own home, especially when simply questioning an invoice or requesting to speak with management. I expected professional moving services, respectful communication, and a completed job. Unfortunately, I received none of those.