A+ Movers is a moving company in El Cajon, CA, serving the Greater San Diego area, including Mission Valley, El Cajon, University Heights and surrounding areas. A+ Movers is comprised of a team of problem solvers. We offer a different kind of experience in that we work with our customers from their very first interaction with us to moving day and beyond to ensure 5-star customer satisfaction. We offer a wide range of moving services, including apartment moving, house moving, dorm moving, residential moving and commercial moving. As a family-owned business, we know just how challenging it can be to move your family from one place to another. Our goal is to deliver a stress-free move from start to finish. For expert care and affordable rates, choose A+ Movers.
A+ Movers (a-plus-moving.com) has 39 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
a-plus-moving.com
Website
a-plus-moving.com
Category
Sales & Marketing
Location
EL CAJON, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 74% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Extremely unprofessional and intimidating experience.
I had a terrible experience with this moving company, and I would strongly caution others before hiring them.
After nearly 12 hours of work, the movers left my home in complete disarray. Almost everything was piled into my living room, blocking access to the back of the house. My bed wasn’t assembled, clothes had been thrown on the floor, and the job was left unfinished.
When they presented an invoice charging me for almost 12 hours, I questioned the condition in which they were leaving my home. Instead of addressing my concerns professionally, one of the movers became aggressive and confrontational.
He told me he would not leave my house until I signed the paperwork. I repeatedly explained that I wanted to speak with his manager before signing anything. He became increasingly hostile, called someone on the phone, and began using profanity and making disrespectful comments about me.
I was alone in my home with my child at the time, and I found his behavior extremely intimidating. When I called the person who had recommended the company and handed the mover my phone so they could speak, he threw my phone.
I was advised to contact the police because of his behavior. Eventually, he left, but not before insisting that I would still have to pay and could complain the following day.
I have photographs documenting the condition in which they left my home, as well as videos of the employee’s behavior.
No customer should ever feel intimidated or unsafe in their own home, especially when simply questioning an invoice or requesting to speak with management.
I expected professional moving services, respectful communication, and a completed job. Unfortunately, I received none of those.
KB
Kassidy B.
$9,000 broken
Would give zero stars if I could. Without exaggeration, they broke approximately $9,000 worth of furniture, electronics, and items and offered us $750 as compensation. We paid over $8,000 for their full pack/wrap + load/unloading service and ended up with mostly broken items.
DM
dayna M.
No show
No show. No communication. They deserve zero stars.
LH
Lori H.
Do NOT hire this company
If I could do any negative numbers, I would choose them unfortunately one star is the lowest number I could choose. Horrible horrible company very unprofessional and not organized stay away from them. Find a better mover. I booked them three weeks out. Two days before my move, they asked if I could move from a Tuesday to a Wednesday against my better judgement I said yes and then on Wednesday I received a phone call that their truck wouldn’t start and they needed to cancel the move for that day promised they would come Friday. Again a truck did not arrive so they said they needed to cancel my move. Told me they would refund me my deposit which I have yet to receive so I had to scramble and find a different moving company to move that day and the next day. so they pretty much abandoned me at my pick up location. Run from this company don’t walk and do not hire them.
LE
Lee
My nightmare started with A plus mover - I should have read its bad review…
I should have read its bad review before I hired them to move my furniture from Charlotte to Seattle.
I paid them $12000 in total which is over the initial quote of $8500. They said it is based on volume but the mover overcounted it based on the size of the whole truck that is not fully packed. Besides the packing material is overcounted as well. The shipment was delayed about 10 days to arrive and I was told I can deduct $200
from the remaining balance upon delivery and the remaining reimbursement to submit the claim. However the claim company later said this item has to be paid by the mover. Thus in the end I was never compensated for the delay. During the delivery the movers got into an argument with the driver and left abruptly without completion of the job. they simply dumped many things in our garage. I filed a claim notice for the following: a missing extendable ladder, a broken office chair wheel, a broken night stand, an incomplete delivery, scratches on my table and china and wrinkles on my leather sofa due to high temperature in the truck and long moving time. The claim process took about three months and the reimbursement is only $150 and I essentially was offered "take or leave it" attitude. I took it since I know this will be all I get unless I sue them which I do not have time and effort to do so. Anyway it was simply a nightmare!!! Try to avoid this mover or you will regret it.
Response from A+ MoversDec 3, 2023
SIZE OF THE MOVE. OVERCHARGE
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 88 pieces to transport which was estimated to occupy approximately 1066 cu ft. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly.
The customer added more pieces from 88 to 175 like the result price change. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.
WRITTEN REVISE PROVIDED BEFORE MOVE START
The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their additional goods to which their signature attests on 04/25/2023
We understand that moving can be very stressful and chaotic. However, when the movers are rushing to pack or bring furniture and boxes in and out of the residence, they still need the customer to sign the documents; this is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes or confirm the condition of the items noted in the inventory.
CREW BEHAVIOR
Regarding the trash and issues reported by the customer with the crew, we regret the customer had to sustain such unacceptable behavior of our foreman and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
DELIVERY DATES. TIMEFRAME
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
Per our Estimate and Bill of Lading governing this move, the standard delivery schedule is 30 business days to deliver after the First Available Delivery day, however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment. Although we work very hard to meet our customers’ requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.
BASIC 0.60$ LIABILITY
We offer customers the free of charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at time of pickup to discuss the Full Value Protection option. If the customer would have contacted the office at time of pickup or even during the time between the pickup and the delivery which took 7 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keeping the move costs lower. Since the customer chose the basic coverage plan of $0.60 per lb. per article, it is our legal liability to compensate them based on the weight of their items rather than the value of them.
GE
Gennifer
Bait and Switch
Bait and Switch. Company represented that they would be the company doing our cross-country move. But, they took our items, put them in storage and then bid out the job through an internet listing. They didn't provide an inventory of our items - either on the front or back end. In fact, they didn't give the person who delivered our items any sort of paperwork. They regularly lied about when the goods would arrive - they said the goods were on the way when they clearly weren't. They lied about the cost - claimed that the load was much bigger than it actually was (We have pictures of the load from the person who actually delivered the goods. And we didn't use any extra packing materials.) They were unbelievably rude. I have screen shots l of the text and FB Messenger messages. How they have good reviews is beyond me. DO NOT USE THIS COMPANY. If you are looking for a better company - use Colonial. At least they are honest.
Data was provided to Trustpilot within a short time after requesting. No response as of yet.
Response from A+ MoversOct 25, 2023
CAN’T FIND IN THE SYSTEM
We would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. Could you please provide us more information as order/job number so that we can analyze your case?
JH
Jennifer H.
BUYER BEWARE
How this company is a 4.3 star is beyond me. Moved me from east coast to west coast (IF my stuff will ever arrive!). They misquoted me at $2800 with the wrong cubic feet. It ended up being almost 800 cubic feet and costing a little over $5000. They sent one (1) guy to move my stuff and it took him 4.5 hours. There were no notes about me living on the third floor with NO elevator and I have a sleeper sofa. I felt bad for the guy but it wasn't my fault. I was charged extra for living on the third floor. It was not explained how to make payment to them after my deposit was already made which was on a corporate credit card. With pickup and delivery, they require cash, check, money card, or ACH payment. That made it challenging because my company is paying for this and they were not available on a weekend to make these payments. They told me my stuff would arrive on a Saturday. They texted me their truck didn't leave on on time so they would arrive the following week. It's wednesday now; I reached out asking for a better window because I have to travel for work. Mira responded they had already left the warehouse and would call dispatch to give me an ETA. She never responded back. I called their corporate office which closed at 6pm EST but I am PST, 3 hours behind them. Bad customer service, bad communication, deceiving with low-ball quotes, and poor planning with staffing levels even though they quoted me their company policy is to always send at least 2 employees... don't quote me your company policy when your staff did not follow your own policy...
Response from A+ MoversSep 22, 2023
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 56 pieces to transport which was estimated to occupy approximately 550 cu ft. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly.
The customer added more pieces which increased the volume to 700 Cu ft. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.
WRITTEN REVISE PROVIDED BEFORE MOVE START
The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their additional goods to which their signature attests on 09/11/2023
We understand that moving can be very stressful and chaotic. However, when the movers are rushing to pack or bring furniture and boxes in and out of the residence, they still need the customer to sign the documents; this is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes or confirm the condition of the items noted in the inventory.
DELIVERY DATES. TIMEFRAME
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
Per our Estimate and Bill of Lading governing this move, the standard delivery schedule is 30 business days to deliver after the First Available Delivery day, however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment. Although we work very hard to meet our customers’ requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.
LACK OF COMMUNICATION
Regarding the lack of communication and updates, we deeply regret any inconvenience you faced in trying to reach us. We acknowledge that there were lapses in our communication efforts, and we are working to improve this aspect of our service. We have taken your feedback to heart, and we will address this issue internally to ensure that such instances do not occur in the future.
Additionally, we understand your frustration with the misinformation provided by our customer service representatives. This is not the level of service we aim to provide, and we will be conducting further training and monitoring to ensure our representatives are better equipped to assist our valued customers.
GR
Gary R.
Horrible company
The reviews here must have been made by the company. I have used movers in five of my eleven moves. These people were the worst by far. Don't deserve one star. Insisted on a pickup date that was too early for me to finish packing. Pressured us for extra money. Didn't deliver for three weeks after we arrived, then it looked liked they dumped our load on a freeway somewhere, and they insisted on even more money to rent a smaller truck to unload, when it wasn't necessary. Wouldn't wish them on an enemy.
Response from A+ MoversSep 22, 2023
We sincerely appreciate your feedback and apologize for any confusion regarding your recent move. We would like to clarify the situation to provide better insight into our process.
We would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. Could you please provide us more information as order/job number so that we can analyze your case?
