99jerseyReviews of 99jersey.com

Response from 99jerseyOct 15, 2026

Hi Kathy, Thank you for your feedback. During the Canada Post strike, international parcels were delayed and some were returned. We've reached out to you directly about your order. If there is anything else we can help with, please write to [email protected]. 99Jersey Customer Care

Response from 99jerseyDec 18, 2024

We offer a wide variety of products, and some of them are custom-made on demand, which can take additional time for processing and shipping. We aim to be transparent about this on our product pages and in our marketing emails. The email you mentioned specifically states that the delivery timeline applies to in-stock items only. I completely understand your disappointment and want to ensure we address your concerns. If you haven’t received your refund or shipment, please contact us again, and we’ll prioritize resolving this for you. We value your trust and are committed to improving your experience.

Response from 99jerseyDec 18, 2024

I sincerely apologize for the confusion and lack of communication. We’ve been experiencing an issue with our tracking system, which unfortunately shows orders as "waiting to be processed" even after they’ve shipped. I’ve checked, and your order has been delivered. I’m truly sorry for any frustration caused by this miscommunication. If there’s anything else you need or if you have further concerns, please don’t hesitate to reach out. We’re here to help!

Response from 99jerseyDec 15, 2024

Thank you for sharing your experience. I’d like to clarify that we do not store addresses in our system, so the address entered during checkout is typically either manually inputted or auto-completed by the browser. In cases like this, we often offer a solution where customers can pay just the shipping cost for a replacement. We understand your frustration and sincerely apologize if our response didn’t meet your expectations. As your package was marked as delivered to the address provided during checkout, we are unable to offer a completely free replacement. However, we are always committed to finding solutions that work for our customers and ensuring they feel valued. Thank you for your understanding, and we hope to serve you better in the future. Best regards, The 99Jersey Team

Response from 99jerseyDec 15, 2024

Our handling times can vary depending on the item, ranging from next-day shipping to up to 18 days for some custom stitched with print graphic jerseys. The estimated delivery times are listed on the product page for each item to help set expectations. We’re working hard to ensure transparency and keep customers updated throughout the process. Please rest assured, we’re doing everything possible to get your order to you as quickly as we can. Thank you for your patience and understanding! Best regards, The 99Jersey Team

Response from 99jerseyOct 15, 2024

Thank you for your patience and the great review! Moving forward, all orders for the Christmas Vacation jersey will arrive within just a few days, as we've fully restocked for the holiday season. We're so glad to hear you're happy with the quality and fit—enjoy your jersey!

Response from 99jerseyOct 15, 2026

Hi Jeremy, Thank you for your feedback. Standard parcels can take longer to arrive during busy periods, and tracking can show no movement until the carrier scans the parcel. Your exchange was completed. If there is anything else we can help with, please write to [email protected]. 99Jersey Customer Care