8x8Reviews of 8x8.com

We’ve been loyal 8x8 customers for many years, and while things started off great, their service and support have significantly declined over time. In the beginning, you could easily get someone on the phone who was knowledgeable and eager to help. Sadly, that’s no longer the case. The biggest frustration came when we decided to cancel and move on. Instead of a smooth transition, they hit us with a $1,600 bill, claiming it was for the remaining 10 months of a contract we don’t recall ever agreeing to. It feels like they buried this supposed "contract" in the fine print somewhere. As far as we’re concerned, we’ve more than fulfilled any obligations during our years as customers. This has been an incredibly frustrating experience, and we wouldn’t recommend 8x8 to anyone. Their current practices feel less about customer service and more about trapping businesses with surprise fees when they try to leave.

Was not good

Terrible time table with cancelling our free 30 day trial. 8x8 continued to bill us for months after we emailed them and contacted them via phone to cancel the account. In fact they billed us for 4 months after the fact. Then it took them another 30 days to actually cancel the account after weeks of trying to have it cancelled due to their policies. Why can't you just immediately cancel the account like other companies?

A Cautionary Review of 8x8 VoIP Services 1. Lack of Proactive Support One of the most troubling aspects of 8x8's service is the lack of adequate support. Over two years, my client did not receive any guidance from 8x8’s representatives on optimizing key settings, such as enabling HD Voice (G.722 codec). This feature, vital for superior audio quality, remained unused simply because it was never brought to their attention. A reliable VoIP provider should proactively educate clients on utilizing the full spectrum of its features. 2. Questionable Contract Practices Another major issue lies in 8x8’s contract management. Despite the original contract signer leaving the company 11 months prior, the agreement auto-renewed for a third year without prior contact or confirmation. Auto-renewal clauses can be convenient in some contexts, but in this case, they appear exploitative. Such practices can catch businesses off guard, locking them into agreements they may no longer find beneficial. Worse, the only engagement the client had with 8x8 was during the initial signing of the contract. This lack of consistent communication and follow-up further highlights the company’s hands-off approach. 3. Impact on Business Operations When businesses invest in VoIP solutions, they expect robust support and transparent practices. 8x8’s shortcomings in both areas have a tangible impact, from reduced productivity to frustration among users. Features like HD Voice, which require correct configuration to realize their benefits, are rendered useless when clients are left uninformed. 4. Legal and Ethical Concerns The legality of auto-renewal practices, especially in cases where clients are not actively notified, raises ethical concerns. While such clauses may be legally enforceable, they can damage trust and create unnecessary complications for clients. Recommendations Review Your Contract Terms: Pay close attention to auto-renewal clauses and termination policies. Audit Your Configuration: Ensure all features, like HD Voice, are properly configured for optimal use. Seek Expert Assistance: Engage with a professional to evaluate your current setup and explore alternatives. Explore Better VoIP Providers: Transition to a service that prioritizes customer support, transparency, and reliable communication. While 8x8 offers a range of features on paper, their lack of proactive support, questionable contract practices, and poor customer engagement significantly undermine their value. Businesses looking for a dependable VoIP provider should proceed with caution and carefully evaluate their options. For those already entangled in 8x8’s ecosystem, it is critical to act swiftly. Review your contract and settings, and don’t hesitate to seek professional guidance to transition to a more reliable solution. Communication is the backbone of any business, and you deserve a partner that supports your success, not one that compromises it.

I cannot even effectively communicate with their sales office to even learn about their service. I feel baffled that that are supposed to be a top rated phone provider but the sales staff is lack luster and doesn't seem to even know their product.

Your app is very cumbersome. I should be able call, add notes and inte

Do NOT recommend it to anybody! Their manager chased us for 6 months to sign up for an "extra package" that would supposedly help us "save" funds, assuring us we could cancel anytime and that he would personally oversee our account, adjusting costs as needed. Then, he vanished. Later, we discovered the offer wasn’t working for us at all—and we were actually paying much less without this package. After tons of connectivity issues and overcharges, we realized we couldn't make necessary changes ourselves; you can't remove users, and you’re billed a yearly fee even when you’ve signed up for monthly service. Their team doesn’t respond to inquiries, and when we raised billing issues and service problems, they refused to investigate. This led us to cancel the contract. And here’s the kicker: they won't notify you about renewals, instead sending a no-reply email stating, "Congratulations, you’ve auto-renewed for a $10,000 contract," which you can't cancel. When we tried to cancel, they slapped us with a $9,500 BUYOUT fee—for a service we never agreed to auto-renew. After submitting over 30 emails, complaints, and tickets, none of the issues were addressed. And while we had a new account manager for the year, they never once reached out—except to ensure our contracts were renewed for features we don’t even use. After over 8 years in business, this is by far the most unprofessional customer experience I’ve ever had. UPD. Since raising these issues on September 25, 2024, we've received zero meaningful response. Every time I escalate a ticket, it’s closed immediately with no option to reopen. Today, a note was left under a ticket stating, “I have been informed by @Ra******* D**** (8x8 Inc.)​ that she attempted to reach you both, but the calls went unanswered.” This is despite my clear request since September 26 to handle communication via email due to prior misinformation from the account manager. All our tickets continue to be marked as "Resolved" without any actual resolution, and follow-up emails remain ignored.

They have no support and lots of tech issues. To try and reach support is next to impossible. they want to route you to the AI chatbot and that goes now where. Can not get rid of this company fast enough.