8x8Reviews of 8x8.com

Voice quality fluctuates a lot

We ported our phone numbers away—an industry-standard process that requires the cooperation of all parties involved. The port was completed successfully, meaning 8x8 knew they no longer controlled these numbers. Yet, they continued charging us for months. When confronted, they refused to issue a refund, hiding behind their terms and conditions and insisting we should have submitted a separate cancellation request. Why? They already knew the numbers were gone. This isn’t an oversight—it’s a business model built on squeezing customers for every last dollar, whether earned or not. When a company has to fight to keep money they know they don’t deserve, it tells you everything you need to know. Avoid them. *Reponse to reply* Empty platitudes and not addressing the root of the issue. All you have to do is give back the money you didn't earn... but that's too easy (and being morally upstanding). Good luck to you and the people unfortunate enough to be your customers.

This company is absolute trash! Cannot update anything in the admin console as there are non stop errors. Cannot login on the mobile app on any phone irrespective of brand or os you just get an invalid user credentials error message even though they were just set. The website and desktop app randomly tells you that you are blocked via cloudflare. If you create a support case online they just delete it. Contacted the support who are in Bangladesh are useless, tell you blatent lies and say they will get the UK team to call you. We are basically paying for a service that we are unable to use.

This company is the worst to work with or use. would not recommend

Hard to get hold of the sales Reps, They Push you to 3 yrs contract. Hard to communicate with them System has Glitches here and there.

I have been an 8x8 customer for years. Unfortunately what used to be great support and customer service has dramatically declined. You can't get anyone on the phone and emails are ignored. It is absolutely unacceptable. Try canceling your services? Ha good luck.

very unprofessional behavior from your account team, i have created account on 23 Jan i have paid as per quotation amount & got an email on 24 Jan mentioning that they have suspend my account for no reason, even i have asked many times to just tell me why my account is suspended but unfortunately they haven't give any response, i believe this is scam to get customers card details. NOT RECOMMENDED TO ANYONE

Service was not excellent. It always took many tries to troubleshoot any issues, and we were rarely confident with the outcomes.