8x8Reviews of 8x8.com

Solid service and quick resolutions if issues arise

8x8 provide us with a telephony service for a small team receiving incoming calls only. For this purpose the service provided is good, we have been with 8x8 for 3 years now with only one or two memorable instances of downtime. Once the configuration is setup and running there have been no noted operational issues and the administrative interface, although initially seemed quite complex to someone with no prior telephony configuration experience, has given us the ability to amend ring groups, call queues and agent information. Reporting on our package is quite basic, but believe that if you pay for the full contact centre package there is more data available. Support has been generally good - you are initially (in our experience) routed via the USA for first line support but in most instances problems and queries have been swiftly resolved.

Would have given 5 stars, but still waiting for a feature change to show incoming caller's name/number on telephone handsets as well as app on desktop, which has been outstanding for a few months now.

We have been using 8x8 for 4 years now, and although the service is not 100% perfect, the solutions can be tailor-fit to your business needs.

Friendly helpful team, the only feedback I would give is trying to find support as in how to do someone and understand your terminology. could be improved.

The service is good - with little interruptions

We have been using the 8x8 service now for nearly 2 years and are happy with it. Customer service is good, however, we do find that the Panasonic KX-TPA60 phone that we use from them isn't that great. We find it hard to hear what is being said. Very happy with everything else though.

Very good response to all queries.