8x8Reviews of 8x8.com

We had used the 8x8 service in my small business for almost 2 years. We then decided to lower our costs and move to Google Voice. When the contract was nearing it's end they did not help me migrate the numbers before the whole service stopped working. I asked them to activate it just so the numbers could port and when they did that they locked me into a new annual agreement. It cost over $1400 additional after I ported everything out and they just charged my credit card for early termination fees. DO NOT DO BUSINESS WITH 8x8!

Truly abysmal customer service. 3 month free period promised at the start of contract never happened, multiple emails, no resolution. No caller ID in the UK, it took months of back and forth with customer service from them to finally come to this conclusion. Over 20 phone calls, hours of testing to be told that they have just discovered that it doesn't work in our region. How they didnt know this before wasting our time is baffling. Do yourself a favour, go somewhere else for your phone system.

8x8 customer service is nothing but terrible. We have been trying to discuss predictive dialling with the company for weeks. First we submitted a form. Nothing for 2 weeks. Then we went to the chat. We were told to wait because we are 'existing customers' and our account manager would get back to us. Then we email the account manager and customer service. The account manager opened the email proceeding to ignore it. I am now on the phone and have been in position '1' for 15 minutes. Absolutely no way to get hold of anyone, meanwhile the leadership team keeps wanting this put in place.

Terrible service. I always have issues logging in. Nothing is ever smooth. We have been using for years and I feel its just getting worse. One time we asked our account manager to remove 2 random seats as we was paying for more people than needed for a long time. They actually deleted 2 of our German numbers by mistake and we never managed to get them back, we had this case open for over a month and in the end they just said we cannot get them back, even though they said they could, and now its very hard to get German numbers now. Just so fed up. I tried to cancel my subscription with them, it asks me to send the code over, yet I cannot log in to find this code. There are new and more fresh soft phone companies out there far better than 8x8.

We’ve been a long-standing customer of 8x8 for several years. Unfortunately, our recent experience has been deeply disappointing. We discovered that we were being overcharged thousands of pounds per year for additional outbound telephone numbers—numbers we were specifically told by an 8x8 representative were not part of any contract or subscription. We were informed they were “single-use” and would simply be replaced when needed. This turned out to be untrue. After months of back and forth, 8x8 admitted fault and agreed to issue a refund—but only for the last 12 months, resulting in a partial refund of approximately £10,000. Most of that refund was then forcibly applied to outstanding invoices that we had withheld in good faith during the dispute. These invoices included charges for over 600 phone numbers we neither needed nor used. Despite admitting that these charges were wrongly applied—and acknowledging in writing that their own representative misled us—they have refused to revise the disputed invoices from the period in question. To make matters worse, when we asked to cancel our service, we were told our contract had automatically renewed in February—during the dispute itself, when we had already stopped paying invoices due to ongoing concerns. They are now insisting we either wait until February 2026 to cancel or pay nearly £950 per month for nine months as an early termination fee. It's extremely frustrating to be held to a contract that auto-renewed in the middle of a dispute, especially after the company admitted serious miscommunication from their side and we provided written proof of their representative’s false claims. There are far more transparent, responsive, and cost-effective providers out there—ones that value their customers and operate with integrity. Based on our experience, I would strongly caution against using 8x8. Update - Instead of responding to my review in a helpful way. They marked it as not based on a genuine experience and took it offline. You best believe I replied to Trustpilot with the email trails and my review was reinstated.

Went with them as we need a fairly simple business system. We have two business numbers with two different receptionists. They just need to answer and have it go to voicemail if they can't answer or if it's after business hours. Shouldn't be hard, right? Well, we ported our numbers and we can't record a voicemail greeting. If a call goes to voicemail, they are greeted with "Welcome to our voicemail system, you have reached the mailbox of one, zero, zero, zero"! One, zero, zero, zero is the extension number associated with that number. It has been two days and we have numerous calls where the party has just hung up. Others leave messages and express confusion or warn us something is wrong. They have escalated with support to tier 2 a day ago and not even a return call, despite my emailing and calling them. I should also add that my users can't get voice mails via either the web or phone app. I have received my desk phone, so I can call in to their mailboxes, write down the messages and email them to them. Another item, they have had on their trouble list since yesterday.

I tried scheduling sales consultation meeting with them twice in the last month. They gave me a link, but none of them sales rep joined the call. Wasted an hour of my time waiting for them. Tried calling their number hoping to speak to someone directly, waited for another 15 min without anyone answering. Funny how they are selling communication centre services where no one answers, are they using thier own system or their system is for decoration purposes only?

This is worse company for business phone, its automated shut Sms service and most worse parts we always talk with human for new sales, and billing but not for technical support, support team never respond within few hours, i had no sms service since last month. Definitely looking for replacement for this service