8x8Reviews of 8x8.com

Overall, 8x8 had a mostly-reliable phone service; I used them for a business I owned for 8+ years. Customer service was lousy. Issues were first sent to an overseas call center where communication was difficult and issues were rarely resolved. Eventually I could usually get to domestic support and the issue was eventually resolved in most cases. Their system has grown to be more bloated and confusing over the years. More than once we would have a service that simply stopped working (such as ring groups, voicemail, or on-hold audio), due to something being updated in their system. This would then necessitate an hour or two of work with their customer service team, just to fix the issue and get things back working the same way they used to. My biggest issue came when I closed my business. Though I had been a customer for nearly a decade, they are trying to force me to pay additional contract months for every phone extension that I have, claiming that my contract auto-renewed repeatedly. This, despite the fact that their sales team had told me I could take the number of seats up and down at any time as needed. It seems they're happy to screw the customer on their way out the door, despite the fact that I was (until this happened) intending to continue to use their services in another business that I own. A special shout-out to Aaron in their customer service department for taking more than a week to respond to my request, and then finally informing me that "the legal team said I need to pay the remainder of my contract." This company clearly cares NOTHING about loyal customers who have been with them for years.

It’s not working to great, no phone calls are being received.

Paying customers of"8x8 Work" cannot call their main number and get a person on the phone for Support. Instead, after a lengthy message, caller is re-directed to AI Chat. And then AI-Chat, after asking all about the problem, re-directs the call a second to "Live Agent" chat - Who asks all of the same questions all over again. And then when I ask the chat agent who works for 8x8 (a phone company) if I should put "011" (the international calling prefix in the U.S.) in front of the country code, chat agent responds he is not sure what "011" is. The technical support agent for this phone company cannot even answer a basic question about what international calling prefix I should use. It has been over an hour and I still cannot find a way to talk to a live support agent at 8x8. Just useless AI and human chatbots. (edited for clarity). I pay a lot of money for this business phone service.

Appalling service, Works sporadically. Not clear about costings. Never come back to customer service issues. Recommended to me by my IT support company - real disappointment. Actually damaging my business with the poor service.

We have been a loyal 8x8 customer for several years, but my recent experience with their account manager was unacceptable. I called to clarify some charges and to request an exception to a contract term, and instead of receiving help, I was met with a rude and dismissive attitude. The representative would not even allow me to finish explaining my request and spoke to me in a condescending manner. After so many years as a customer, I expected respect and a willingness to resolve questions. This experience made it clear that 8x8 does not value its clients, so we have decided not to renew our contract when it expires next year. If you value good service and professional support, think twice before working with 8x8.

Absolutely awful service. I have tried for 90 minutes to speak with someone. Here is my latest fight' Welcome! How can I help with your question? You How can I speak to someone. I have been in this dam system for 90 minutes. GOT NO WHERE. You I want to speak with a human Pearl Chatbot Pearl Chatbot, Expert's Assistant I'm sorry to hear you're having trouble reaching someone and have been waiting for so long. Can you tell me what type of technical support issue you're experiencing? You JUST PUT A TECHNICIAN ON THE LINE Pearl Chatbot Pearl Chatbot, Expert's Assistant I'm sorry to hear you're frustrated and want to speak directly with a technician. Could you please let me know what device or system you need technical support for? You I have an issue with a brand new Poly phone . I need to get it working. You PLEASE PLEASE PLEASE GIVE ME A HUMAN Pearl Chatbot Pearl Chatbot, Expert's Assistant I understand you have an issue with a brand new Poly phone and need help getting it working. Which model of Poly phone are you using? You PUT AN EFFIN HUMAN ON LINE Pearl Chatbot Pearl Chatbot, Expert's Assistant I'm sorry to hear you're having such a difficult time. When did you first notice the issue with your Poly phone? You REPRESENTATIVE You REPRESENTATIVE Pearl Chatbot Pearl Chatbot, Expert's Assistant I'm sorry to hear you're having trouble. Are you seeing any error messages or codes on your Poly phone? Pearl Chatbot Pearl Chatbot, Expert's Assistant Thank you. I need some further details to help the Computer Technician. Can I have your full name? You HUMAN You COME ON PUT A HUMAN ON LINE Pearl Chatbot Pearl Chatbot, Expert's Assistant Thanks! What's your ZIP code? You 85208 Pearl Chatbot Pearl Chatbot, Expert's Assistant Perfect. What's the best email for you? You HUMAN You COME ON FOR CHRIST SAKE Pearl Chatbot Pearl Chatbot, Expert's Assistant Got it. And could I get your phone number? You NO You HUMAN......................................... Pearl Chatbot Pearl Chatbot, Expert's Assistant Thank you for sharing the details. The Computer Technician will help with your Poly phone setup issue. Here's what I'll tell them: You have waited 90 minutes for support. You need urgent help with a new Poly phone. Is there anything else the Computer Technician should know before I connect you? You NO Pearl Chatbot Pearl Chatbot, Expert's Assistant Thank you for providing the details. And, how would you like to connect with the Technician - phone call or online chat? Under the circumstances, I recommend a phone call. You PUT THEM ON Pearl Chatbot Pearl Chatbot, Expert's Assistant OK, got it. Here's a secure form to join JustAnswer for $5 (fully-refundable). While you're filling this out, I'll tell the Smartphone Technician about your situation and then connect you two. By using this chat, you accept our Terms of Service and Privacy Policy. You agree to receive marketing calls/texts from Experts or partners, incl. autodialed/prerecorded messages. Consent not needed for services on JustAnswer and is revocable anytime via MyAccount or simply typing “Do not share” in the chat. ✕ Experts Get 24/7 help for any issue. Chat with an on-call Expert now. Get your answer in minutes Personalized help from verified Experts Connect directly with Experts upon joining. JustAnswer.com Experts Get your Poly phone working smoothly again Credit Card Email Credit card number 0000 0000 0000 0000 Expiration MM / YY Security code CVV ZIP / Postal code 12345 By clicking “Confirm now,” I agree to the Terms of Service, Privacy Policy, to be charged the one-time join fee, and a $65 monthly membership fee today and each month until I cancel. I can cancel via My Account to avoid future charges. Avoid repair premiums. Get the answer you need. Cancel anytime. Your information is secure. 4.8

Worst company I’ve ever used they turned all my phone lines to go straight to answerphone for nearly a week costing me thousands of pounds£ followed by when I called them up to get it back to normal for 6 hours on the phone as no one had a clue what they were talking about you could tell they were reading from a script or something to then finding it the call actually cost me 490£ this one one of the 3 issues I had with them.. absolute joke

They are the worst company with worst customer service you can see in this world, do not even thing getting a contract with them Customer supprort is hard to reach they are all oversea, no colaboration or negotiation.