8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
8x8.com
Website
8x8.com
Category
Sales & Marketing
Location
San Jose, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
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Fantastic Support From 8x8 whenever i have needed support.
Always fast and efficient when i have raised tickets int he past.
And was very helpful in the transfer and set up of our new VO systems
Response from 8x8Jan 20, 2020
Thank you for your review and we look forward to continuing to support your business.
JJ
John J.
Prompt customer service and easy to set…
Prompt customer service and easy to set up
Response from 8x8Jan 20, 2020
Your feedback is important to us and it's great to hear you're having an excellent experience.
SB
Stubbings Bros L.
Moved our Voip from BT to 8x8
Moved our Voip from BT to 8x8
These guys made the move easy and fully supported us throughout with good communication and prompt service. Would recommend.
Response from 8x8Jan 20, 2020
Thank you so much for taking the time to leave a review. It's great to hear you had a great migration experience and we look forward to continuing to support your business.
PC
Pilch C.
Excellent service and system does…
Excellent service and system does exactly what it sais and more.
Response from 8x8Jan 20, 2020
It's fantastic to hear that you are enjoying our services
LU
Luiza
For if you would only want the best choose 8x8
Great quality, very good prices, awesome support.
These people are so friendly, patient, helpful and professional, it is just great to see that there are still companies around who know how it has to be done.
Can realy not complain about anything.
I highly recommend 8x8 I believe a must have for any company who is need of this kind of service!
Response from 8x8Jan 10, 2020
Thank you for your review, it's great to hear that you are getting excellent value from our services and support teams.
PS
PFP Services L.
The extra mile from day one!
As a new business, naturally, we started using a budget system for the first few months of our incorporation. As you would expect, knowing nothing about VoIPs, we really struggled to do anything outside of calling - up until about 10 weeks ago, the most exciting thing I had learned to do was redirect my inbound calls to my mobile when I was out of the office. I had finally come to terms with the fact that we needed a new solution and after asking around, 8x8 almost seemed like a name I couldn't avoid.
I always get multiple quotes as a rule - I knew exactly what I wanted and I had already had quotes from competitors. My initial contact was Ben Deadman, a very helpful guy with tonnes of personality. I explained I wanted to get straight to the point and within minutes he had a detailed description of what I needed from 8x8 in the way of features software and support.
I was put in touch with Jonathan Hathaway also on a conference call, and within 20-30 minutes I had an account with everything I needed.
I was amazed with the hands on support - upon joining I was given an hours induction with the very patient Hannah Sheerin, who despite my complete lack of knowledge and initial struggle to absorb everything, booked an extra hour with me and was eventually able to leave me almost completely capable of operating all the key features of my package.
Jonathan Hathaway took back over for an extra hour (maybe even slightly more), and after just one day I was completely confident, but, more importantly I have been able to get the full potential from the software from the very beginning.
Jonathan really has been a fantastic consultant and remains to be to this day, the support team are great but if I have a quick question about something small and need a quick response, I fire him an email or call him direct and I always receive a rapid response.
In terms of service 8x8 really have got it cracked, thank you for everything so far and I look forward to our work in the future!
PFP Services
Response from 8x8Jan 10, 2020
Thank you so much for taking the time to leave a review. It's fantastic to hear that you have had a great experience from the outset and from individual members of our team. We look forward to continuing our partnership with you.
WG
Watch G.
Would recommend to anyone!
Would recommend to anyone!
Excellent service for almost a year.
Response from 8x8Jan 10, 2020
It's fantastic to hear that you are enjoying our services and we look forward to continuing our partnership.
LB
London Borough B.
Excellent service as always
Excellent service as always
Response from 8x8Jan 10, 2020
Thank you for your review, it's great to hear that you're having excellent experience and we look forward to continuing our partnership with you.