8x8Reviews of 8x8.com

We have used 8x8 for many many years until recently been pleased but they changed their support policy and now it is about as bad as it gets. Had a problem we could not fix, the only way to get ahold of support is via the web (chat bot). If the chatbot could not fix it then you can schedule a call back, which I did. No call at the scheduled time, I emailed them they scheduled another call - no call at that time - emailed again they set up another time - no call at that time - finally I canceled their service and went with another provider.

8x8 is incredibly unscrupulous. We Signed up for a trial but decided not to proceed after a few weeks. We provided notice to cancel but they continued to bill us and followed up by trying to hit us with an early termination fee.

Awful, just no consistency to sorting out issues, passed around and no one actually solves the problem. Trying to leave is almost impossible too.

On October 12th, I called to close my account and my account was supposed to be closed within 48 hours. I received nothing. On October 26th, I called to close my account (Case ID C30308806) and it was supposed to be closed within 48 hours. I received nothing. On October 28th, I tried to close my account again (Case ID C3047983) and I was supposed to receive an email confirming closure with 48 hours. I received nothing. On November 3rd, I followed up with case C3054160 to close the account. No one responded. They keep saying it's "with the cancellation team" but it's taken 5 hours to close an account.

tragic customer support

Received an unsolicited call from them Received an unsolicited call from them, asking for a person that we've never heard of. They clearly didn't even know which radio station they were calling, and the salesdroid ran her robotic pitch full of jargon that didn't even make sense to me (40 years in the IT business, and early VOIP adopter). Did not fill me with confidence. In any event, they wouldn't have been able to supply even the most basic service we require (inbound SIP with local number), but we never got far enough in the conversation to discuss it further.

Contacted the company and spoke with Steve Kemp. The discussion was positive and I was assured that I would be contacted by the technical team to set things up. I left a link to make sure that calls could be arranged but heard nothing for 7 days. I called back and was assured that the relevant person was in the office and that I would have a return call. That also never happened. I have tried again today but only getting voicemails. I know glitches can happen and cannot be helped, but the lack of communication is a choice and not the best one either.

BEWARE. THIS IS A SPAM COMPANY. DO NOT PROVIDE YOUR CREDIT CARD DETAILS FOR THE FREE TRIAL. THEIR APPLICATION DOESN'T WORK AND YOU CAN'T CANCEL THEIR SERVICE. THEY CONFIRMED MANY TIMES THAT MY ACCOUNT IS CANCELED. BUT THEY ARE KEEP CHARGING ME. NOW I NEED TO GO FOR DISPUTE THROUGH BANK