8x8Reviews of 8x8.com

They sell you the service and then ignore you hang up on your face bad customer service !!!!! i do not recommend them at all save your money

Using this for my business and it has completely stopped working. I called to get help with is and was told it was not an emergency as the whole network was not down. I explained it is only me and one other person who are on the network so half of my business is down and losing money and they said they would have to set a call back for someone to call within 3 hours. four hours later I received a call at 9pm at night and was out at the time, I asked to rearrange to the following morning. They called on time the following morning and I was unable to answer which I know is my fault but they have not bothered to call back or even send as much as an email. Call recordings and 3 way calls are also not great it works when it wants and completely unreliable. AVOID this company as they could not be any more unhelpful when something goes wrong.

Customer service is absolutely HORRIBLE. All they do is regurgitate their knowledge base articles, which are largely outdated. Probably the worst customer service I've ever experienced in my entire life. What a joke.

Customer service is terrible, mentioned to them I will no longer need their services back a year ago and cleared payments. Continued to get billed 'manually' for an entire year even though I was not using the platform or services then get told I'll have to pay for an entire years worth of services even though I instructed them to cancel my account after clearing my last payment a year ago.

The actual calling software isn't too bad, but customer service and support, and integrations are appalling. I wanted to upgrade my subscription and had to chase my account manager, shouldn't it be the other way around? I have requested support, but simply get pointed to a support post or told I will receive a callback - which I then do not receive. The Chrome extension doesn't sync with Zoho CRM, it's clunky and laggy with poor UI and doesn't initiate calls, then when you ask for support you get no response. I would change to another PBX provider, but I am now locked into a 12 month contract - which looks like there's no way out of. Therefore, I would not recommend this to anyone and would warn users to find a better one.

THE WORST CUSTOMER SERVICE. WOW. I think that customer service is everything in a company, Whether it's retail or tech. But wow, I do not know why my company signed up with 8x8 our old phone system worked soo much better and it was from 2000!! Here's the lowdown, I tried to contact them through phone, no one picks up or it'll hang up. So then I went to the chat area to get a live agent then it took 15-30 mins to respond to EVERY SINGLE QUESTION. It was almost like they wanted you to give up.. I talked to someone on the phone then they said they are not the technician dept. so after 3-4 days they FINALLY EMAILED. My issue was so so simple, I needed help fixing the transfer on my calls. IT WASN'T AS I NEEDED A ROCKET SCIENTIST. Customer service is everything and I don't know why is company got so big. I can get through people AT SALESFORCE better than here.

Are you interested in never being able to port your numbers to a new service? Are you looking for a phone provider who has never even considered customer service a priority? Would you like to be completely in the dark about how to actually use your phone service? LOOK NO FURTHER than 8x8! They're unethical, they move at a snail's pace, and they truly do not care about you and your business. I've filed numerous complaints against these scammers, grifters, and con-folk with the FCC, and I'll continue to do just that while naming their support reps in these complaints. It has been more than a month that we have attempted to have our numbers ported to our new carrier with little to no results. We have lost business in the hundreds of thousands of dollars thanks to their clunky and practically unusable UI, their poor customer service, and their complete lack of urgency. You're better off taking your business to Dialpad. You'll be delighted by them.

We have to use 8x8 for work and its dreadful. Regardless of the amount of times you delete and reinstall the App it doesnt seem to get better. The calls themselves are great but if you are needing to transfer to a colleague? The issues we have had - the phone rings but you cant answer it so it just rings and rings; you answer the phone but the call vanishes so you have nothing to transfer so you have to ask the caller to hang up; you successfully pass the call of a colleague but you cant withdraw so you are stuck listening to their conversation. Its just dreadful.