8x8Reviews of 8x8.com

8x8 Cancelled my service without authorisation. have offered no effective customer service at reconifguring my service so I have cancelled my account. They have also continued to charge me after cancelling my service.

We have just moved across to 8x8 and cannot get through to support. They just don't answer the phone...not a good start. Now it has been over 25 minutes with no response. The hold music/ sales is incredibly repetitive.

I have never written a bad review but the 8x8 user experience is very poor, overly confusing and focuses too much on the customer resolving their own issues. I have tried everything from their support page recommendations but they are outdated and the links often do not work. I cannot get through to technical support and have wasted my time trying to resolve this.

AVOID! AVOID! PLEASE AVOID! THIS IS A SCAM! PLEASE DO NOT SIGN UP TO THIS! I am a Journalist and a colleague sent me a link to have a months trial. For over 1 year I have been attempting to cancel this subscription via email, telephone and on the online portal. No one picks up the phone they have a phone message on a loop. When I email, they direct me to a link that has no option to cancel. When I attempt to log on using my email and password, it wont allow my email. When I have requested an email to change my password, it says 'email sent' and I do not receive an anything - no link to change password, therefore I cannot log in to cancel online although even if I had a password, there are no options on 8x8.com to cancel. You also need login details to raise a complaint, again, the system does not accept my password, therefore, again, I cannot raise a case for complaint. Question? Why would anyone need this when it offers no more than; MS Teams, Whatsapp and Skype is free! Why would anyone need this as a paid option for virtual / face to face meetings - how3ever, you pay for this service when the former option are reliable, authentic business's that are all FREE!

WORST CUSTOMER EXPERIENCE OF MY LIFELINE. THEY WENT OUT OF THEIR WAY TO DAMAGE ME. NEVER NEVER NEVER SHOULD ANYONE EVER DEAL WITH THIS COMPANY.

Contacted Customer Service, after failed 9am meeting attempt with Lisa Lopez because "the 3rd party automated system must have not notified her". 40 minutes later and 4 agents later I finally made it to Lisa. Who proceeded to inform of pricing X1 that they no longer have. Bless her heart she was trying to sell the service, but that's all it was "selling a service". I asked about Mac integration and other technical issues mentioned by other people - "no know issues, it's the clients who forget to plug in their head set". I mentioned reviews online that do talk about technical issues and difficulty of reaching customer service and I got another "brush it under the rug" answer. They are not accountable to their clients now or ever. Glad I learned this now NOT to mingle with the crap shoot company like this.

There is too much emphasis on the customer resolving the problems remotely by overseas guidance. Our system has not worked as it should since inception. The initial support wained and most of the time an email arrives with a very very lengthy explanation of 100 things to try, which you need a communications degree to understand. Ot is time for us to move on to a new supplier.

Call Quality Excellent Data use Excellent UI Excellent When something goes wrong, Keep on contacting them, But no responses. My Business depends on the calls, Without phone ringing we will not be able to stand in the market.