8x88x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Cardiff By The Sea, California
Excellent
Sales & Marketing · Laguna Beach, California
Excellent
Sales & Marketing · San Diego, California
Excellent
Showing 25 reviews with 3 stars · Clear filters
Chaitanya
It Takes too much time for the confirmation for the portig request. The 8x8 team connect with the vmo2 team directly for the porting request. If we port the numbers on 8x8 if the number's are missing from the ranges it take's more time for them to confirm us afterwards that it is the perfect ranges for this.
Response from 8x8Mar 25, 2025
Dear Chaitanya, we appreciate your feedback and apologise for any porting delays you have encountered.
Jodi
I cannot talk to anyone to help me with problems I have.
Response from 8x8Feb 10, 2025
Hi Jodi, sorry you are having issues speaking to someone. We have reached out to you to see how we can help.
MultiLocationUser
They overall provide a solid service. When things go wrong, it is just a slow burn to resolve and the last go around took days to resolve and get us back online.
Response from 8x8Dec 9, 2024
Dear Customer, thank you for taking the time to leave an honest review. Your feedback helps us improve in the future.
Tami
For some things, I would rate at 5 stars but for others, 1.
Response from 8x8Nov 12, 2024
Thank you for taking the time to share your thoughts with us Tami. We’re glad to hear that there are aspects of your experience that you’re happy with and we would be also be very interested in those aspects where we could improve to better meet your needs.
M S.
The browser integration is ugly. Interferes with access to controls in Zoho One, and one is unable to move the icon. Why in the bottom part of the window? Who does that? Also, the constant , almost daily bug reports make us nervous. Yes, it looks like you are on top of it, but why so much churn?
Response from 8x8Nov 8, 2024
Hi, thank you for taking the time to feedback on your experience. Your feedback helps us develop and improve our products in the future.
Nicole
The system is good. But still has many bugs that is causing calls to be dropped for my adjusters or they can't connect sometimes and have to perform 3-4 restarts to get the system working properly. System is good, just needs a few hardware updates to make it great.
Response from 8x8Nov 5, 2024
Hi Nicole, thank you for leaving feedback, we appreciate it. I can see the issue you are experiencing is currently being dealt with by our support team. We're glad you like the system and will work with you to get a resolution to the problems you have been experiencing.
OVerWatch Real Estate M.
Garbage customer service. Cant login into my account due to an error. Their automated response from their customer service line is to log into my account and submit a service request. Cant get a hold of a person and can only text some AI chat bot Edit: Customer service did reach out and was able to fix the issue. Raised to 3 stars since they called me at 3:30am to try and talk about it and the fact that it took me leaving a review non here to get a hold of a person.
Response from 8x8Oct 21, 2024
Dear Customer, we are sorry you have been unable to login to your account. A support case has been raised for you, a member of the team will be in contact to assist you.
Maddy
I was finally contacted by Michelle from the Escalations Team who efficiently and decisively found a resolution for my queries. Since speaking to Michelle, my case has been given more attention by 8x8 and I am happy with the outcome. Thank you, Michelle. Original Review: These are professional SCAMMERS. They will overcharge you or rip you off and then refuse any contact with you after the fact. AVOID AT ALL COSTS!
Response from 8x8Jan 8, 2024
Hi Maddy, thank you for bringing this matter to our attention. I'm sorry to hear about your poor experience with 8x8. We aim to provide a positive customer experience so it's disappointing to see we have failed on this occasion.