8x8Reviews of 8x8.com

I initially had a horrible experience until I came across Nella Bustria and Sridhar Bala Mukundhan. Both Nella and Sridhar were highly patient and had incredible customer service. They helped me from the beginning until the end. The product is now working well. I will leave another review of my SMS in 3-4 months.

Just delete the review.

helpful, informative

It's very simple, "they do exactly what it says on the tin". Dave P.

All our experience and dealings with 8x8 have been entirely positive over the three years we've been with them. We can thoroughly recommend them on all levels, sales, implementation, guidance and support when needed.

A trouble free and reliable service at a fair price.

I'm a little surprised to see so many negative reviews, I have nothing but great things to say about 8x8. I have used many different service providers in the past and 8x8 has the best support and easiest to manage system. I migrated my own business to 8x8 just over a year ago and its worked fine ever since. Top company, great team, I would highly recommend. All I can think for the negative reviews is that people with issues have jumped on, but the people with good experiences have not bothered.

I'm currently in the final stages of moving my VoIP services from a prominent UK telco to 8x8.com. I must say it was surprising to see all of the 1-star a negative reviews on here, particularly for customer service issues. Throughout the process of migrating to 8x8 I have been dealing with Stuart Woodfall, who has been managing the process. Stuart has provided nothing but first class service throughout. Unlike many in this industry, Stuart has never failed to deliver on his promises. He actually does the things he says he's going to do, and we feel like valued customers. Any quibbles I have raised, Stuart has acted on them straight away. He's assisted me with the forms I needed to complete, taken my comments on bespoke configuration and sorted it all out for me on the backend. Along with Sam Chamberlain he's sorted out the porting of the 50+ phone numbers we wanted to retain. Always available for a quick collaboration. I honestly cannot say enough good things. If 8x8 want to learn a few customer service lessons to sort out these negative reviews, they need to put Stu in charge of it. In terms of the service itself, we've initially tested the equipment etc and it all seems to work well without any obvious problems. The backend is very easy to use and configure. SSO is a godsend for end users and the 8x8 Work app is wonderful. All in all, very impressed so far.