8x8Reviews of 8x8.com

It is the most user unfriendly application I have ever used ! If I had the choice I would bin it today. Contact centre chat function is shockingly poor I use Zendesk which is 100 times better and trying to pull the data you need is stupidly complicated as are the no help pages of waffle. It will report on the most detailed of things when all I want is basic information that is either missing or impossible to find among all the rubbish.

Thanks for replying. If you want to help please cancel my account. Their customer service keeps hanging up on you I called them so many times and can't get a Human on the phone. I am extremely unhappy with them.

Company is a scam, fraud, and charging my credit card even after repeatedly calling, emailing, requesting that account be cancelled. I cancelled my account because this company's processes are absurdly complicated. For something so simple to do or use, they will give you a 3-page manual with 27 steps process. For example, having a phone system, they will put you to endless hoops, guides, training, meetings, and in the end, still have no phone system. Just give the damn phone service! But no, this company has gone to hell and is just an elaborate fraud at this point.

STAY AWAY!!! I booked in yesterday with agent John Acre and within 5 minutes I had a phone. No one helped me start it or login, I asked the agent multiple times on what to do. When I asked about messaging he told me to contact support. I contacted support and was told it would be an additional $80 but no one stated that in the contract I signed. I told him I want the account cancelled and closed. He said that was fine and an agent would contact me within 24 hours. Its been over 24 hours AND NO ONE CONTACTS ME. I contacted their support service online and was told to wait 48 hours. When I said that would not happen I was told that cancellations take 30 days!!!! Excuse me, I cancelled within an hour of opening the service and they want me to wait 30 days to cancel. These posts will get worse and I am contacting BBB and Ive contacted my bank.

terrible experience, they took one of our numbers and gave it away to someone else, we will be switching to another provider ASAP an seek legal action against them

The application is unusable since their update a couple of weeks ago. Customers can't hear my voice. I have seen lots of other customers complain. 2 weeks later I'm losing customers and the technical team have been useless!

No accountability, lack of customer service! We have been using 8x8 for a long time, but in March 2023 we switched our account from X1 licenses to X4 / X6 VCC licenses. 8x8 gave us a provider Future Voice, which did a great job in setting up the VCC. But then, without warning, at 9pm the phones were switched from our old account to VCC, and we were left without phones for about 4 hours - This was 8x8's fault. VCC is very unreliable, it goes down at least once a month, like today (12th Feb 2024). And to make things worse, they sent us an £8K invoice in January and said we hadn't paid any of our invoices, which we never received, no emails, letters, phone calls. Nothing. And then they demanded us to pay £8K in our busiest month, which put a huge financial strain on our business. 8x8 won't take any responsibility for this, and they say they sent the emails and we should have paid! Now we are trying to cancel or reduce our contract with 8x8, and guess what? They want to charge us early termination fees. Even though they have hurt our business by sending us an 8K invoice, and the phone system they provide is unreliable and makes us lose money.

This company is USELESS. Their customer support speak no English... Cant understand what you want and end up messing most of your request. Take another company