8x8Reviews of 8x8.com

I have had 8x8 for several years. I would give it 0 stars if that was an option. My phone rings, but I cannot log into the Admin Console. I cannot log into the desk to the app. I try to reset the password and it says it is sending me an email. That email never arrives. It is the same log in information and email address I have had the entire time. Nothing has changed. So I cant send or receive a fax. I can't contact them because the customer service number disconnects, as it tells me it is going to. I cannot open a support ticket, because I cannot log in. The AI is less than useless. I was given an email address that another person used, and it sent me a reply that it had opened a support ticket, and then two subsequent emails that the support ticket had been closed, and that I needed to log into the Admin Console and open a new one. I cant log in! WTH? I run a business. Obviously I am going to run as fast as I can! But I can't get a portal pin, because I cannot log in. So, filing complaint with any and every agency I possibly can! RUN as fast as you can!

I tried 8x8 years ago, and the service was not good. I cancelled, got a better service and forgot about 8x8. Until a few months ago when I started getting emails from 8x8 saying the card of my account wasn’t working, and I had a balance on my account. 8x8 had faked an order from me using my old information, and was now trying to charge the card I had on file (which expired last year). These people are criminals. Run far away, do not trust them.

Had 8x8 over few years, and didn't have major issues, but starting last year was getting overcharged on every invoice for call records, then was suggested by 8x8 to change the plan so no going to be overcharged anymore and was overcharged again for last 4 month, can not resolve the issue with 8x8 lots of emails, can not get in touch with anyone and have a proper conversation, that's became a company with no responsibility to a customer, they can do anything they want to you and you have no recourse, I'm canceling my account. Can not deal with incompetent people.

STAY AWAY! Your platform is the most complicated and least user friendly platform I have ever come across. I'm a founder and serial startup investor is the SAAS space hence very experienced in using platforms like 8x8. It feels and seems like 8x8 was built for yourself and your coders and not for your customers. Navigating to find simply things that should be done with 1 or two clicks is literally impossible and you have designed your UI's with layer over layer over layer of admin tasks that just makes it completely unfriendly and uusable. I have used over 400 SAAS type platforms over 20 years and I can safely say that 8x8 is the worst platform I have every come across. It shows that it was built by developers who have no understanding of the customer journey.

Listen to the reviews and stay away from 8x8. For a communications company, you would think they have better customer service. 8x8 constantly leaves support cases pending for days only to say that they are "escalting" or moving the case to another team. If you have any problems with your account, do not expect the issue to be resolved for at least 2 weeks.

I signed up with 8x8 hoping for a smooth, professional communication service for my business, but I couldn't have been more wrong. Just one day after signing up, my account was inexplicably frozen without any warning or clear reason. To make matters worse, when I contacted their support team, they couldn't even tell me when or if the verification process would be completed! This has left my entire team in limbo, unable to work and causing significant disruption to our operations. It's shocking that a company supposedly specializing in business communications could be so careless and unresponsive. If you value your business and need reliable service, I strongly advise you to stay away from 8x8. This company is a joke and completely untrustworthy.

8x8 has terrible customer service. We've tried to call them at least a dozen times, and after 90 minutes or so, we hang up. Their AI texting method is horrible. No resolution my texting or emailing customer service robots. Our phone and text system has been faulty for several weeks.

Have had 8x8 for several years with no problems until I desperately needed support services. Support was useless, aggravating and zero help. So aggravating I’m going over to a different VoIP service now.