Anton
Warranty support is unacceptable
Warranty support is unacceptable – I cannot recommend this company My experience with 8849 / Tank 4 Pro has been extremely disappointing. The fingerprint scanner on my phone stopped working completely. It is no longer active when trying to add a fingerprint in the settings. I performed all standard troubleshooting steps, including restarting the phone and carrying out a full factory reset, but the defect remains. When I contacted customer support, instead of offering a proper warranty solution, they suggested sending spare parts and refunding me only **$50** so that I could try to find a repair shop myself. This is not a serious or acceptable warranty solution. In Germany, no official service is likely to take responsibility for repairing this kind of phone and provide a meaningful warranty for the repair. On top of that, **$50 is completely unrealistic** for diagnostic work and repair here. Support also admitted that there are “many uncertain factors” regarding the cause of the defect. Exactly for that reason, their proposal makes no sense: the problem may not even be the fingerprint scanner itself, but another internal hardware issue. The phone is in **excellent cosmetic condition**. It has always been used in a protective case, has never been dropped, and does not have a single scratch. So vague references to possible damage after months of use are not a valid excuse to refuse a replacement or refund. What I see here is simple: the company is happy to sell devices internationally, but when a real warranty case appears, they try to shift the risk, cost, and responsibility onto the customer. That is not professional after-sales support. That is not a warranty I can trust. At this point, I cannot recommend this company to anyone. **If 8849 resolves this matter properly and offers a fair solution, I am prepared to update or remove this review accordingly.** Anton
Response from 8849techJun 3, 2026
Dear Anton, Thank you for your feedback. We’re sorry to hear about the fingerprint scanner issue on your Tank 4 Pro after months of use. Since the device has been used for months (and is in good cosmetic condition), our support team offered spare parts + $50 compensation as a practical solution to help you get it repaired locally. This is in line with standard warranty practices for electronics after the initial return window. We are happy to review your case again. Please contact our support team with your order number and details so we can assist you within the scope of our standard warranty policy. While we appreciate your willingness to update the review if resolved, past experience has shown that such promises are not always kept even after we go beyond our policy to help. Best regards, 8849 Team




