8849techReviews of 8849tech.com

DO NOT BUY THIS PHONE !!!!! FREEZES AND TURNS OFF FOR NO REASON!! had to factory reset 3x and lost everything It turns off and won't turn on Recently bought the tank 8849 rugged cell phone from 8849 tech.com. phone was bought September fish and by October 3rd it had crashed and turned off for the third time customer service refuses to acknowledge the problem requests original receipts and video evidence of the problem and anything I've done to fix the problem and yet here we are with no resolution now I have to go and buy another cell phone because they refuse to send me a replacement or fix the problem.

Purchased a phone from them recently, however after receiving a similar request to one mentioned in another review below, namely wanting to see a selfie of me with personal identification in order to "ship my item" to which I declined, I have since been given the cold shoulder. They could send that request to me within the hour of the purchase but all of the sudden cannot reply to a request for update on any of the contact information provided? This doesn't exactly give of consumer friendly vibes and frankly is abhorrent customer service given the value of the products. Still to this day my order has received no updates, no assignment of courier/delivery company, nothing. It still sits as "Order Unfulfilled" on the website. This review is accurate at the time of writing and may be subject to change should I actually receive the item I paid for. For the time being, heed this warning, something isn't right here. I am prepared to pursue necessary channels to get my money back if there are no changes soon. I will update this review as the situation progresses.

September 9th. (Paid for the tablet on August 27th) I paid for a tank pad ultra. I recieved a standard tank pad. They admitted in an email they made the mistake. It came from Ontario. They offered for me to keep it, they would pay me back the difference and 40 bucks for my inconvenience. I said no. Now they want me to send the return to Hong Kong to someone named ViVi and Canada post is estimating 145 bucks, that 8849 wants me to pay for. 8849 says they will reimburse me. Why am I paying to return their mistake in the first place? And why can it not be sent back to Ontario? Meanwhile, I do not have the tablet I paid for and they have my 1000 bucks. This all does not sit well with me. And their customer service is TERRIBLE. Email them, wait 24'ish hours to hear back from them. So if you need to have a conversation, for me, it has now been playing out for a few days. As of right now, I totally would not recommend. Edit-September 16th. So it has been 7 days since I posted the above review. The return fee turned out to be $167.88. I paid it, and sent off their tablet 5 days ago. They sent me a notice of reimbursement, but no money has met my account yet. I have not heard from them for a few days. They said they would send me the tablet I paid for. I had to ask them for a tracking number, and the link they gave me shows that they intend to send a package, and that is it. "Package information received" is all it says. Company is 4PX. The shipper does not have the package. So I have no tablet, they have my 1000 bucks, I have not been reimbursed the $167.88, and they have me jumping through hoops for their mistake. I paid for this tablet on August 27th, IIRC. It is September 16th today. And still nothing. Beware. So far, 8849 has not been a good company to deal with. I will update this again in a few days if anyone is curious. Edit-September 21st. I was returned the tablet I tried to send to them. 3 times I tried to send it. Canada post refused shipment 3 times. It is because of the batteries. So now 8849 is refusing to send me the tablet I paid for, and refusing refund until I send them their wrong tablet that they shipped to me (again). I said for them to send a courier to pick it up. I refuse to work for them for free. I tried 3 times. Also, that $167.88 has not been refunded to me. So 8849 has taken my 1000 bucks, and taken $167.88 for shipping their product that Canada post will not ship. And now they are asking me to return it to a slightly different address. Still sending to ViVi though. And, again, you hear from them by email roughly 24 hours after you email them. I asked them if they even read my email explaining that Canada post will not ship it. I gave them pictures. I expect a reply in 24 hours... So I guess a heads up, if you have bought something from them, good luck trying to send it to them for repairs. Canada post has a strict policy when it comes to consumers sending batteries. And rightfully so. This is some of the worst customer service I have ever dealt with. I am contacting my credit card company for theft protection. If you are looking for a tablet in Canada, these guys are not it. They are thieves. Plain and simple.

Team 8849 is trying to steal my identity asking for ids, credit cards and a selfie. Along with utility bills. I paid via paypal to protect myself from scammers. Team 8849 is a fraudelant company posing as a legit smarthphone company to steal your identity. Now the wont cancel and i had to contact my bank and get my money back

I like it much the phone and it's good even with sight handicap but since months I can't use it because things are not working. They said to send it to control but I won't send my phone with private data I can't transfer and have a huge handicap!

impossible to get hold of support to initiate return - the phone is faulty and I am unable to return now, beware

Warranty support is unacceptable – I cannot recommend this company My experience with 8849 / Tank 4 Pro has been extremely disappointing. The fingerprint scanner on my phone stopped working completely. It is no longer active when trying to add a fingerprint in the settings. I performed all standard troubleshooting steps, including restarting the phone and carrying out a full factory reset, but the defect remains. When I contacted customer support, instead of offering a proper warranty solution, they suggested sending spare parts and refunding me only **$50** so that I could try to find a repair shop myself. This is not a serious or acceptable warranty solution. In Germany, no official service is likely to take responsibility for repairing this kind of phone and provide a meaningful warranty for the repair. On top of that, **$50 is completely unrealistic** for diagnostic work and repair here. Support also admitted that there are “many uncertain factors” regarding the cause of the defect. Exactly for that reason, their proposal makes no sense: the problem may not even be the fingerprint scanner itself, but another internal hardware issue. The phone is in **excellent cosmetic condition**. It has always been used in a protective case, has never been dropped, and does not have a single scratch. So vague references to possible damage after months of use are not a valid excuse to refuse a replacement or refund. What I see here is simple: the company is happy to sell devices internationally, but when a real warranty case appears, they try to shift the risk, cost, and responsibility onto the customer. That is not professional after-sales support. That is not a warranty I can trust. At this point, I cannot recommend this company to anyone. **If 8849 resolves this matter properly and offers a fair solution, I am prepared to update or remove this review accordingly.** Anton

Stop buying tank 4 Pro