8849 is a specialist rugged mobile technology retailer and wholesaler of market-leading rugged smartphones, 5G projector phones, rugged tablets and accessories. In the innovative field of ultra-durable devices, we are committed to providing excellent customer service, offering expert support and advice when our customers need it. Get the lowest prices and the best selection of rugged phones and projector phones at 8849.
8849tech (8849tech.com) has 16 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
8849tech.com
Website
8849tech.com
Category
Computers & Phones
Listed on Five Star Index
2026
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The company replied to 25% of reviews.
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Most recent review: October 2026.
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Ersatz Display für Tank 3 bestellt. Alles sehr gut verpackt angekommen. Eingebaut und hatte alles gepasst. Wieso kann dann der Hersteller nicht ordentlich vor Kauf kommunizieren das eine Neue Software aufgespielt werden muss damit das Display sich Kalibriert. Dadurch verliert man aber seine Daten. Da bekommt man vom Support eine Email mit links zu Google Drive Daten wo die Software und Anleitung drin ist wie man es machen soll. Aber Achtung man könne dauerhaften Schaden an dem Gerät vollziehen wenn man ein Update am Handy macht? Also verliere ich entweder meine Daten oder beschädige das Gerät. Dem Support scheint es egal zu sein da sie ihre Richtlinien haben. Und dazu kommt das man es nicht mehr zurück schicken kann weil man es verwendet hat. Danke für Nichts :)
DW
David W.
Awful hardware reliability
Firstly, gotta say the phones are terrible. Secondly, Customer Service not brilliant nut not surprised as they prob sick of returns.
Had a tank3 phone for couple years and it was spot on. Got a tank 4 and it broke down within first few weeks. Got it changed for a tank x which did the same and also broke down.
Have heard the chinese phone market pools its components and gets them cheap. Sometimes you get good bits and no hardware issues and sometimes not as a result.
Since unihertz has changed their name to 8849 i can only presume they have upset the chinese phone bredrin as they use shockingly poor components now.
Both phones had hardware issues and needed to be returned!
I wont try another 8849 as they have seriously gone downhill on the quality control front.
Response from 8849techJun 3, 2026
Dear David,
Thank you for taking the time to share your feedback, though I'm disappointed to see another negative review after we fully refunded your previous order as a goodwill gesture. You had explicitly mentioned you would remove that 1-star review once the refund was processed, but you chose not to.
Regarding your experience with the Tank 4 and Tank X, we're sorry to hear both units had hardware issues. While we stand by the overall reliability of our devices, we acknowledge that occasional manufacturing defects can occur. However, the broad claims about "shockingly poor components" and us having "gone downhill" after the name change to 8849 are not accurate and come across as quite speculative.
We have invested heavily in improving quality control and using reputable suppliers, but no brand is immune to the occasional faulty unit. That's precisely why we offer returns and support, which we provided to you in full.
If you're open to it, we'd be happy to investigate your specific cases further to help prevent similar issues for other customers. Feel free to contact our support team directly with your order details.
We value honest feedback, but we also expect customers to honor their word when we've gone out of our way to resolve issues.
Best regards,
8849 Team
