There's a reason their products are only $6. Shipping prices are very high. Also, if you want to return an item for any reason, they will charge you for the shipping. They give you a certificate to put toward a replacement, and then charge you again for full shipping. Very misleading business practices.
Edit: Nice attempt in trying to get my review taken down. But luckily I had all the proof I needed. That should tell everyone everything they need to know about doing business with you.
Response from 6DollarShirtsSep 28, 2023
Sorry for any confusion! All of our policies and prices are available to view before placing an order and that includes our return policy. We make sure to include this information on multiple pages since each of our items is made to order.
Our team attempted to use the "Request Information" option to make sure you received assistance. After that was not responded to, we simply asked Trustpilot to help find the reviewer. Thank you for responding to them as we can now see that our team did assist you in not only a return but also changing the address for the order. If you need any further assistance or have any questions, please reach back out to them. They are always happy to help!
MD
Mike D.
Some of the shirts were damaged inโฆ
Some of the shirts were damaged in storage/shipping, but 6DS made it right and replaced the damaged items. I received the new shirts and they are great! Wonderful Customer Service!
Response from 6DollarShirtsJun 12, 2023
Thank you so much for giving us the chance to make things right. We appreciate your kind words!
KR
Kathy R.
Party like it's 1776!!!
I loved the shirts. They have a great selection even in larger sizes. I did not wait long for my order and the shirts were at a great price! Thank you $6 shirts. I'll be back for more!
Response from 6DollarShirtsJan 10, 2023
We can't wait for you to see all of the new designs on your next visit. Thank you for the kind words Kathy!
IN
Isabel N.
Great Affordable Tees!
Love the designs, shipping was prompt. My fam is going to love these. Thanks 6DollarShirts!
Response from 6DollarShirtsDec 1, 2022
Hi Isabel! It's great to hear that you really enjoyed your experience. We can't thank you enough for this great review and your continued business!
SH
Shawn
The t-shirts are just decent. The shopping experience was less than desirable though.
The t-shirts are just ok. You get what you pay for in this case. The material is thin, the neck is a little wide (I prefer a tight neck), but the t-shirts are printed well.
My biggest gripe is the shipping cost -- it's pretty high. At checkout it gives you a total for the t-shirts, and allows you to go onto Paypal or AmazonPay to complete the payment, but doesn't give you the included shipping and tax.
The website allows you to make a transaction for the tshirts, and then hits you with the shipping and tax for additional charge on another page. You can't back out and change your mind after you see what shipping will cost. This is a dubious retail practice.
I bought two t-shirts. The shipping and tax was almost as much as those shirts.
I've purchased shirts here before, and don't remember the shipping being this high. I don't think I will be back to buy more.
***Edit*** -- In reply to the vendor's response:
I am mistaken in that I did see an option for purchasing with bitcoin. However, I did not see an option for credit card. I must have missed it -- my apologies.
I do often select PayPal because it seems like a safer way to pay online. That is on me.
After selecting PayPal for checkout, PayPal itself entered the shipping address, and then made an immediate charge. As soon as I agreed to the total on PayPal, I was alerted on my phone that a purchase had been made. I was then re-directed to your site; at which point the shipping and tax was presented. I was presented with an additional charge that I had to agree to for checkout.
As I already received a notice that I was charged for the t-shirts, I didn't feel I had any choice but to agree to the shipping and tax fees. There was only a submit button. Nothing was stated about the option to back out or cancel the transaction. Upon hitting submit, I was notfiied of another charge for shipping and taxes had ocurred.
I understand the first charge may have been a temporary hold, but I couldn't know this for sure. PayPal ultimately shows the charge totals combined in my account, but I received two separate notifications for charges on my device during the checkout process.
Again, there was nothing stated that I could back out or cancel the purchase during checkout after PayPal notified me of the initial charge.
It was a very frustrating and confusing shopping experience.
This may be a fault on the part of PayPal. I do think this could be easily resolved by allowing the customer to enter their zip code on the item total page. The customer could then be presented with the estimated shipping and tax costs. Allowing for a better shopping experience.
This appears to be a UX problem on the site.
Thank you for the reply. I hope my feedback helps to improve the shopping experience in the future.
Response from 6DollarShirtsSep 23, 2022
Hi! You are able to back out at any time before you submit payment. When you select PayPal and Amazon Pay (we also offer Credit Card and Bitcoin), you are first prompted to select a shipping address from Amazon Pay or PayPal. Since shipping costs are dependent on where you are located, there is no way for the site to show shipping costs without first selecting a shipping address.
Once a shipping address is selected, you are brought back to the site and offered different shipping options and complete totals (including taxes and shipping) are shown before the site asks if you would like to submit the order. If you review the totals and do not want to proceed with the order, you can simply back out and not press the "Submit Order for Processing" button.
DB
Dianna B.
My Stuff ROCKS
I love my shirts. The size I chose is perfect. Yes, you will wait a little longer for your products to be shipped because they actually make them when you order. I plan to order more. You guys rock for service, quality and price.
Response from 6DollarShirtsMay 30, 2022
Thank you so much for reviewing us! We do make all of our shirts to order and we appreciate you giving us a chance. Our designers release a new shirt almost every day so be sure to check back with us soon!
MO
Mary O.
Customer Service Found Lacking
Update & Reply given by $6 shirts reply below(excuses):
I told Amber, the first agent that I needed it by a certain date and that I wanted a refund if that wasn't going to be the case because it was a bday gift. Austin emailed back to say that was not company policy but because they didn't arrive on time they would refund me once the trace was done and they had received the tshirts back. The tshirts I had not even received yet and are now 5 days late. I emailed back that I wished to speak with a supervisor and received no reply until I left 2 voicemails and a couple more emails. Amber or Austin could have suggested that a new order would be sent out right away or a credit would be given, due to the order being so late. But they didn't. They insisted before they could do anything, they needed those tshirts returned. Yet, they have my money and I still have no tshirts, which when or if they arrive will immediately be returned to $6 shirts.
Also, I was told a trace would take 3-4 days but the supervisor knew the next day. She also did not offer an immediate refund or credit (w/ free shipping) nor did she offer to ship out a replacement order. She insisted that the company was going "above and beyond" for me by breaking the company policy and agreeing to refund my money (minus the $11.49 shipping) ONCE they had received their shirts back. I get it, those shirts are more important than the customer. Point taken! I will shop with the companies who know how to provide great service, regardless of any issues that pop up.
Original post:
I recently placed an order at $6 shirts on Dec. 26, 2021 and the shirts were sent out on Dec. 29, 2021. They were a gift for a relative whose birthday was in January and who would be visiting that same month. The update from FedEx stated the package would arrive by January 8, 2022. It didn't arrive and when I checked the update it had last left a facility in Indianapolis, IN on January 6, 2022, then no updates until January 11, 2022 where I was informed a delivery date was Unknown and the package might not arrive at all. I reached out to $6 tshirts through email (as they have no customer service agents to answer the phones or LiveChat). I received an email saying they could have the package traced and it would take 3-4 business days. I had told them I needed the package by January 11, 2022 as it was a gift. I asked for a refund to be issued since when or if it arrived it would be too late. They responded that once they received the tshirts back they would issue me a refund even though it was against their company policy. I was not satisfied with this, as I have no idea when or if the tshirts will even show up. I again stated I simply wanted a refund and was told I had to wait until the tracing of the package was completed and I had returned the shirts I had not yet received. I asked to speak with a supervisor and let the agent know that I was not happy about it because they had my money and I had nothing and no guarantee that my order would even arrive.
Today, January 12, 2022 after leaving two messages on their phone voicemail (which is reserved for other business) and a few more emails, a customer service manager finally wrote me an email back. She said weather was why my package was delayed, she said FedEx could not guarantee when or if my package would be delivered but she did not tell me what state my package was stranded in, or how long I would have to wait for a refund if my package still hadn't shown up by the end of the week or next week,etc. She said it was against company policy to refund money but they would make an exception once the tshirts (still not received) were returned.
She did not offer to send new tshirts, nor did she offer to refund me my money, or offer me a credit (w/ free shipping) or anything of that sort. She blamed the weather, she blamed FedEx but not once did she say $6 shirts was taking responsibility for this issue. I pointed out that $6 shirts chose to use FedEx to ship their packages, so that made $6 shirts responsible, since they made the decision to use that company. I also stated that I simply wished for a refund and that if the shirts actually arrived at some point, that I would make sure to return them.
I also stated that they had lost me as a future customer, that I would be writing reviews, telling those I knew about their poor customer service and filing a complaint with the BBB regarding $6 shirts company return policy.
Response from 6DollarShirtsJan 13, 2022
Sorry for any delay! We typically see packages stay within the 2-7 business days for standard shipping but the severe winter storms sweeping the US at the moment did cause a delay. While unable to control the weather, we are always willing to help, and that's exactly what our team did.
When contacted about this order after business hours, our team responded first thing in the morning wanting to verify some information and reach out to the carrier. Once they stated they reached out to the carrier, they weren't even given a full hour to hear back from the carrier before they received another response stating only a refund was desired for the order.
Because it was expressed to our team that only a refund was desired, and we do our best to meet the requests of each customer, the team did not even have the chance to offer a replacement and instead immediately worked on arranging what was requested, a refund.
Within minutes of the refund being requested, arrangements were made by our team, and a response acknowledging the refund arrangement was sent.
TO
Tommy
Great product and service ๐๐๐
Great product and service ๐๐๐
Response from 6DollarShirtsDec 8, 2021
Thanks for the great review. We appreciate your support!