Kevin F.
Terrible Customer Service
Ordered on 3/21, received on 4/10. I ordered 6 women's Large based on their sizing guide, even though she is usually medium. The 6 shirts are unwashed, but are very rough & starchy, tight fitting, tight in the neck & run smaller. I also ordered 10 men's XL based on the sizing guide & figuring the possibility of shrinkage even though their FAQs state they are pre-shrunk. When I received them, they were both long & wide & very rough feeling. After being washed, they were still very rough & starchy, but all have now shrunk "SIGNIFICANTLY" & cannot be worn due to the much smaller size. They are all too short, tight & some are tight in the neck causing them to be uncomfortable. I tried reaching out through chat & their contact page, never receiving a response until I filed a complaint with Shopify. Justin Clark replied with a very rude & condescending response. Justin said, "Cotton textiles shrink in the wash. This has been known for centuries, and cannot be prevented, only mitigated." I have no desire to purchase from this company again & will take my $130 order as a loss.
Response from 6DollarShirtsJun 29, 2026
Hi Kevin, I’m very sorry for the experience you had with your order and with our customer service. Waiting nearly three weeks, receiving shirts that did not meet your expectations, and then struggling to get a helpful response from us is not acceptable. You’re right to expect a respectful and helpful response when you contact us. We’ve recently made internal changes to improve how customer issues are handled, and I’m sorry those changes were not in place when you reached out. I’d like the chance to personally review your order and see what we can do to make this right. Please contact us at [email protected] with your order number and mention this Trustpilot review. — Byron Burns, 6 Dollar Shirts

