Amanda L.
I wish zero stars was an option.....We…
I wish zero stars was an option.....We had our carpet installed in July of 2019. Everything was okay until about a year later, the carpet in a high traffic area was coming apart and lifting up from the transition area from hardwood to carpet. They came out to fix it in September of 2020 and blamed the problem on water damage, this area doesn’t get wet so how they came up with water damage is beyond me. Two months later the same problem happened, and again I contacted 651 carpets and reported the problem. They said they couldn’t do anything because of the supposed water damage and that we would have to pay to fix it. After multiple emails and asking for someone to come out and explain to me the water damage, they sent someone out. The repair guy told me they installed it wrong and fixed it wrong (they had two chances) they needed to put down more tack strips as this was a high traffic area. They said the carpet could be replaced but I’d have to pay more than a thousand dollars in labor. I cannot recommend this company and wouldn’t have anything installed by them. They use cheap labor and don’t stand by their quality installation guarantee. Very disappointed we had them install our carpet.