Daniel M.
Very UNIMPRESSED, would NOT recommend…
We're honestly more than a little perplexed by the positive reviews for 5 Stars. Our experience with them was completely the opposite. We booked a luxury car to the airport because my wife has severe anxiety and difficulty with travel. We picked 5 Stars on the basis of their positive reviews online. We thought this would make our experience easier, but as it turned out, the truth was far from it. First, the driver was 40 minutes late. We were told it was because of a collision/bad traffic (and 5 Stars gave us a discount as an apology, which we appreciate). But then, on the way to the airport, we realized that the driver was watching a fight on his phone while driving. This seemed to be the reason his driving became more and more abrupt as the journey went on, which did not ease my wife's anxiety in any way. But then to make things even worse, the driver dropped us off at the wrong terminal. Despite having confirmed which airline we were we flying with when he arrived to pick us up. We had to make our way - with all our bags and a service dog - over a mile and broken elevators and packed crowds to get to the place we should have been dropped off at. It took us nearly an hour. We were sweaty and disheveled by the time we got to the check in desk for our flight. My wife had had multiple anxiety attacks by this time. Hardly a VIP experience. We were very UNIMPRESSED with the service we have received from Five Stars and would definitely NOT recommend them.
Response from 5 STARS Limousine Connection & Wine ToursDec 4, 2025
Thank you for taking the time to share your review. Working with you has been a valuable learning experience for us, and we truly appreciate your feedback. We sincerely apologize for any inconvenience you experienced and take responsibility for our actions and inactions in this matter. At the same time, we kindly ask passengers to share certain responsibilities to help ensure a smooth travel experience. For example, it is important to confirm the terminal you are departing from, as airports sometimes reassign airlines to different terminals. While rare, international flights may occasionally depart from a domestic terminal, which can be unexpected, but a simple phone call to the dispatcher could have corrected error. We also have very little control over traffic conditions. Even a single accident on the freeway can affect travel plans and cause unexpected delays. We completely understand how frustrating this getting drop off at a wrong terminal could be. Our goal is always to make your travel experience as smooth and stress-free as possible, and your feedback helps us improve.