5MinSkinReviews of 5minskin.com

Edit: To my surprise I have received my refund! While I think this company has a long way to go on timeliness and customer service, I am very pleased to have received the full agreed upon refund. THANK YOU. Terrible company with awful customer service. I made a purchase in September 2024 and decided the device wasn't for me after 2 uses. Immediately emailed company to start a return. I was given the option to keep the item and receive a 50% return. I said no, and asked for a return label and my full refund. Sent my item back early November 2024. I waited a good 30 days to see my refund, but nothing. have emailed five times asking where my refund is. No answers and no one will respond. Absolutely horrendous as now I am out over $200 for nothing. This is theft!!

Do not purchase from this company. Order took over a month to arrive and when it did it was incomplete. Have been emailing multiple times over the past two weeks with no response. Absolute nightmare, completely untrustworthy Responding on your reply - absolutely untrue, I emailed the same address you gave me on the 27/12, 30/12, 3/1, and 8/1. This just further enforces my original view

I have sent multiple emails for a return/refund, as well as leaving 3 voicemails. NO response. The device gets way too hot and has NOT been effective at all. Ordered 9/17/24, rec'd sometime by 9/26/24. On 12/9/24 I received an email with tips for using the device, after submitting a less than favorable review. No response since. After a couple of emails and calls, I DID finally receive a refund. It seems all home laser hair removal devices are not as good/effective as advertised.

Like a lot of others. December 5th purchase. Still no product. Tracking information isn't valid. Email responses just say they're "sorry for delays" and it's in transit. Few days it'll be here each time. It's been a month and still nothing. Starting to feel it's a scam.

I would never recommend this product and would never buy from them again (5minskin). I ordered it on November 29 for a Christmas present. Their website claims you would get your item in 2-4 days, Christmas is now over and no item was delivered. Their customer service is also horrible, you can’t talk to anyone. They also got their money right away! This is unacceptable!!!😡😡😡 Update: Finally got my order after a month later and it was incomplete. I emailed them right away to tell them and up to now no reply or email back from them. Like I said before, their customer service is horrible. I would necer order from them again. I should call my credit card company and dispute the charges. 😡😡😡😡😡

I ordered my product (Order #S174392) on the 11.12. 24 and on the 17.12.24 still hadnt received any update on the status of my order. After emailing the company, they answered the next day saying that they enquired the warehouse and would update me as soon as they would hear from them. On the same day, i also got another email with a tracking number for CNE express. However, since that day, I havent received any update about the whereabouts of my product nor have i received any email from 5minskin (today: 23.12.24). This was supposed to be a Christmas gift. I am very disappointed with the service provided. If they do not contact me in the next days i will also contact my bank to retrieve the money. It sounds like a scam to me too!

I ordered the item on 01Dec, order S170201. I have not received the item yet. I've called the number on their web site, never get to speak to a representative just can leave a message. Never getting a return call. I've emailed only to receive a generic response. so very disappointed...

I ordered a product 12/4/24. No response from company forced to down load an app to track. It says will be shipped with 2 day free shipping it’s not been shipped. Multiple emails multiple phone calls. No response. WTF I will never order from them again! Too bad can’t do negative stars