5MinSkinReviews of 5minskin.com

Bought the same items ordered 12/15 w/free 2-4 day delivery and only received the demaplaner shipped on 12/26 and delivered 1/07. I spoke to customer service and was told to send a picture as proof (delay tactic imo)I sent the pictures of order and dermaplaner. I then received an email saying to confirm I received the dermaplaner planer with a 6 blades in the box and only require the spray. I responded with an email with again a picture of the order form as well as a picture of the FAQ section of the instructions inside the box which states the dermaplaner planer itself comes with 6 blades and the order depicts an additional 6 months that I paid for. I requested an explanation for this issue because they cannot charge an additional price for what product already inside the box. Now I’ve been ghosted no return emails and no one answers the phone. And may I add the tool is a cheap piece of crap. They only show 5 star reviews on their website and I’ve noticed that for every bad review there is a 5 star review right after the bad review. I’ll bet there will be a 5 star review immediately after this review.

Purchased (1) 5MINSKIN ELECTRIC DERMAPLANING TOOL + FREE HAIR IDENTIFIER SPRAY with FREE 2-4 Days shipping back on 27th November. Didn’t receive until early January the order was incomplete I didn’t receive the spray. When I went to use the device it wouldn’t even turn on or charge. I have sent so many emails plus the requested video and still no resolution. At this point I’ve spent $155 with nothing to show for it. 😡

Purchased (1) 5MINSKIN ELECTRIC DERMAPLANING TOOL + FREE HAIR IDENTIFIER SPRAY with FREE 2-4 Days shipping back on 27th November. Didn’t receive until early January the order was incomplete I didn’t receive the spray. When I went to use the device it wouldn’t even turn on or charge. I have sent so many emails plus the requested video and still no resolution. At this point I’ve spent $155 with nothing to show for it. 😡

I got one response from the customer service, and I never got the refund or the product itself.

Hello please please it’s been almost two months trying to refund my money I bought a leaser hair removal on Black Friday week and I received the order but my doctor told me to not use laser on my skin I have skin infection so I returned the order with every item and they received the order on dec 16 and I called them on dec 20 and they said they going to refund me the money 7 to 14 days I waited THREE WEEKS AND I CALLED AGAIN AND THEY TOLD ME IN 24 HOURS THEY GOING TO REFUND BACK THE MONEY AND THEY ONLY SENT BACK 102 AND I BOUGHT THIS LASER 305 I AM SO PISS I CANT BELIEVE THIS IS THE WORST LESER EVER Don’t EVER BUY FROM THIS COMPANY EVER AGAIN PLEASE I F THEY SEE THIS PLEASE SEND BACK THE REST OF THE MONEY PLEASE I AM NOT A RICH ASS FOR YOU GUYS TO TAKE MY MONEY this is my second review on here S167401

It appears this is not a legit company and total rip off. I have sent numerous emails requesting a return address so I may get a refund per their website. No response and the customer service number listed rang and eventually forwarded me to voicemail. No return call and they must have blocked my number as it now says mailbox full and no ring. I’m afraid to return as I’ve seen other reviews where customers did not get a refund. Unfortunate that crooks are able to operate in this manner. Stay away and purchase off Amazon. At least they know how to treat their customers.

Was really hoping this would be a good purchase. Sculpt 2.0. BUT, power button only turns unit on. Have to unplug unit to turn by off. Flash didn’t work. At all. Tried calling customer service - “mailbox is full.” If you’re going to try it, buy through Amazon because 5minskin is charging me $18 to return a defective item and there was no option in the return process to indicate the product was defective - only that it “didn’t work.”

Was guaranteed a refund on November 29th, 2024 and have not seen a refund. It has been six weeks, I’ve sent four follow up emails with no response and their phone number on the website does not work (just redirects to a full mailbox). I’m extremely frustrated.