Anna C.
Utter waste of time and money!
I received this device as a Christmas gift. I used it 1-2 times per week for 10 weeks, with about 50 light blasts on my bikini area each use, and about 10 light blasts on each underarm each use, and I was seeing no results at all. I decided to call for advice, and I was told that I was using the device properly (shaving each time beforehand, using the max strength of 6, etc.), and that I should email also and try to use the device 3 times per week. I added another use per week to do it 3 times per week for the next 2 weeks (making it 12 weeks of consistent use). Still NO CHANGE to my hair growth. It’s like I did nothing at all. This device is a complete waste of time and money. I was sent a link to return the device, and they told me I was beyond the 90 day return window. I contacted them after 70 days of use, and I explained that, and that I was simply trying their suggestion of using the device 3 times per week after contacting them, and they still told me I could not return the device. Terrible! They don’t even back their product and give their customers good customer service. If I contacted them for advice, and I followed it, with still achieving no results, I should be able to return it. Don’t waste your time or money on this device. I will never recommend 5 min skin. Useless product and bad customer service.
Response from 5MinSkinApr 3, 2024
Dear Anna, We are sorry to hear that the IPL device did not work for you We checked your case and we can confirm that our agent responded to your concern via email several times as well as on the phone and provided you with tips and useful advice. Also, you have been provided with instructions by our agent to return the device before the 90-day return policy passed in case you are not happy with your order. Unfortunately, it's been more than 90 days since you received your device so we're no longer able to process refunds for our customers after 90 days. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin