57hoursReviews of 57hours.com

I was very disappointed to discover that this company used photos of me and my friends in their advertising for the Tour du Mont Blanc without ever asking for our permission. We did not sign any release forms or give consent, yet our image is being used to promote their trips commercially. This raises serious concerns about their professionalism and respect for customer privacy. If they treat personal data and images this carelessly, it makes me question how they handle other aspects of their service. I would strongly advise caution before booking with this company.

Hello 57Hours I recently discovered that my friends and I appear in one of the promotional photos on your website for the Hotel-Based Tour du Mont Blanc: Hiking Adventure package (screenshot attached). This photo was taken during our own trip, and neither I nor my friends have given consent for our image to be used in your marketing. This constitutes a violation of our rights under: • Article 6 of the GDPR, which requires a lawful basis for processing personal data (including identifiable photos). • Article 9 GDPR, which places stricter rules on processing personal data revealing identity. • National civil law personality/image rights, which prohibit commercial use of a person’s likeness without explicit consent. Therefore, I request that you: 1. Immediately remove the photo from your website and any promotional materials, or 2. Provide written confirmation of the lawful basis or model release that permits this use, or 3. Offer appropriate compensation should you wish to continue using our likenesses. Please confirm in writing within 7 days how you will proceed. If no satisfactory response is received, I reserve the right to file a formal complaint with the relevant Data Protection Authority and pursue further legal remedies. Thank you for your prompt attention to this matter. Sincerely, Eric Grixti

57hours is an intermediary between the customer and the tour company. As such, they have no responsibility for their errors. And there were many important errors in their booking - dates of the actual tour and pricing. I would strongly advise you to deal directly with your tour company.

57 hours has been shockingly bad in communication. We have waited 20 days to get responses to enquiries, received no details about the trip to enable us to book flights and received a bogus invoice for over $500 deposit when we had already fully paid deposit. I urge everyone to avoid this company - they are nothing but a portal for other guide companies and just get your money early (and charge much more than going direct). AVOID!!

Do Not Book This Trip OR this company OR with 57 Hours. We literally had to track Disgrover down after we arrived in Croatia. We tried to find them online…..and they don’t exist. We tried to call 57 hours, but there is no way to phone them. We finally scheduled a sales call…..and got some help, two days later. 57 hours was in communication until we paid our balance and then we never heard from them again. During our Kayaking and Montenegro trip, we had a horrible, uncommunicative, passive aggressive, unsafe guide whom we have since reported to the Croatia travel bureau. This company should be put out of business. If you are looking to book a trip, skip 57 hours and find someone directly with whom you can communicate from start to finish. I’ll never make this mistake again. Update Nov 5, 2024: 57 hours did contact me and offered a partial refund. I told them I would not update my review. I stand by it and feel others should know the truth about them and the companies they work with. The refund never materialized. No surprise.