4wheelonline.comReviews of 4wheelonline.com

Wheels got to the house 5 days after I ordered them. Reasonable shipping time. The wheels showed up before the tracking information from 4wheelonline did (never showed up) which is not satisfactory to most clients. You pay for a product that needs to be sent, you should get shipping information within 24 hours, not wait around for 5 days and then send in an email form to ask for tracking information-that states they will reply within 3 business days. This was also my first time buying aftermarket wheels for my truck, I didn't know the factory OEM lugs would not fit the new wheels. So if I had not read from other reviewers that no one told them at 4wheels online about this...I would have had wheels sitting in their box until my order of lugs came in from somewhere else. I did call back and ask about this to clarify. I had to call 3 times over 5 days to attempt to find out information. Wait on hold with horrible music, get told by their associate not to rely on reviews on Trustpilot (which is right on the bottom of their website), be promised for a call back on shipping/if the wheels are in stock, no call back etc... The 2 stars are for fairly quick shipping. I always prefer to keep money local, but not when it's a hassle to deal with a business- no client should have to keep making requests for basic service that everyone else provides normally, so I won't deal with 4wheelonline again.

Save yourself the headache, go somewhere else. Sales person did not do his job - excuses for days. I had to call to check status 4 times as was told on multiple occasions that I would get called back, NEVER happened. Was told that one of the issues was due to my credit card but was actually negligence on the sales reps part. Delay, delay, delay. Then to find out they only had 3 of the 4 wheels. 3 weeks of issues with nothing to show for it. I have been patient but enough is enough. Avoid if possible.

Ordered a backrack for my F150. First order was via amazon as a reseller of 4wheel. The rack arrived With scratches, but more outstanding was a dent on bottom of rack, which showed some bare metal, and signs of oxidation. It was returned and refunded. I ordered again from amazon thinking this was a slip up. The second order arrived, and behold, it was the same box. I know because there was a mark on box that I placed, but also there was tape I used to secure the edges of the box. After researching a bit more, noticed that the 4wheel was the seller of this item both times. Shame on 4wheele to try and resell a known defective product. They also were trying to get me to pay for shipping ,,,,not happening! After 5 weeks of dealing with these subpar vendors, I finally got a refund after countless emails, calls. Don’t know how they are still in business as customer service is not a high standard for them. Do not buy from this company! I will not purchase a nail from them, or will I advocate to anyone. Amazon should discontinue to work with these losers.

I ordered a product from 4Wheelonline they had on Amazon. The product was a jack extension for my RV. I received COILS for a FORD 4.6 engine. An obvious mistake and not an issue for me. I followed the requested and proper channels to get what I paid for. I included photos of what they shipped too. 4wheelonline requested I send back the coils. No problem. This is the problem, instead of taking care of the customer, they are more worried about the coil return. They stated they would ship out the Jack extension once they received confirmation of UPS picking up the coils. Quite frankly, they should have shipped the jack extension immediately and overnight for their mistake. After a complete run around I requested a refund through the proper channel and since then ordered a better product that auto retracts automatically under the aframe of the trailer. Love it. After agreeing to a complete refund, I have not seen this come through. Going back to what I stated, wheelonline agreed to issue a refund and or ship the correct item once they verified UPS picked up the coils. No refund issued. I still have yet to see my refund. I have now placed a dispute with my credit card company and provided them proof of delivery of the returned coils. Update: Three weeks later. I finally received my refund. And this was only after I had proven to Amazon of the returned coils. 4wheelonline will never be forgotten in how they do business and has lost a customer for good.

called because i only got an order e-mail never answered email and when i called said they didn't have my number in their system , when i gave order number they said "oh we called you and cancelled the order because it was out of stock" you just told me you didn't have my number !!! they never called . better not take any cash from me or Attorney General will be up their a BUTT ! pieces of @#it !

Don't buy anything from this site. Even if you order a part for your vehicle, you'll get something else. Then they blame you and you have to pay for the shipping cost cause of their mistake. Don't buy anything from from this company. They will rip you off.

Called the business to verify that the wheel flares they were offering on their site would work for my truck. He said they would and that they would have to get them drop shipped from the manufacture but I needed to order online. I placed the order and got an order confirmation. After waiting for the wheel flares they never showed up so called them to ask about tracking number. He can't find my order by the confirmation number,phone number or my name. He then tells me he can't get them. I asked why did he tell me he could when I called before I placed the order. So I wasted 10 days and now have to start the process all over with a better company.

Good fast shipping mazzi 366 nice