4wheelonline.comReviews of 4wheelonline.com

I purchased a Raybestos front brake pad set from 4Wheel Online through Amazon for $45.05. After approximately 4,000 miles, I removed the pads because of excessive squealing and concerns about stopping performance. I believed they were defective and requested a return on September 14, 2026. After receiving the return, the seller refunded only $1.84 and withheld $43.21 as a “restocking fee.” They accused me of returning unrelated, old, rusted pads. I firmly disputed that accusation and provided photographs I took before returning the pads. My photos did not show the extensive rust visible in theirs. I asked them to investigate whether my pads had been mixed up with another return and to explain the deduction. Their responses repeated the accusation and refused further reimbursement. One reply simply stated: “No additional refunds will be issued.” I never claimed the pads were unused. I returned them because of the problems I experienced. Referring me to a manufacturer’s warranty did not address the discrepancy between our photographs or explain keeping nearly the entire purchase price. What exactly did this “restocking fee” cover? I asked for an itemized explanation and did not receive a substantive answer. On October 8, 2026, Amazon approved my A-to-z Guarantee claim and issued the remaining $43.21 refund. The financial dispute is resolved, but only after Amazon’s intervention. In my experience, 4Wheel Online failed to meaningfully address my evidence or investigate the possible return mix-up I reported. The dismissive responses and accusation made an already frustrating return much worse. I will not buy from or recommend this seller again.

I purchased a steer tire from this third-party Amazon seller for $533, and the tire was out of round as soon as it was installed. It was not roadworthy and could not safely be used. The problem is how this seller chose to handle it. This was NOT a normal warranty failure. The tire was defective when I received it. I contacted the seller immediately and requested a refund and return. Instead of simply standing behind the product they sold me, they decided to treat an obvious defective-on-arrival tire as a warranty claim and told me they wanted to conduct a 45-DAY INVESTIGATION before determining what refund I might receive. Let that sink in: I paid $533 for a tire that was defective from the start, returned it as requested, and now the seller wants to hold my money for weeks while they investigate whether they should give me my money back — and potentially PRORATE the refund for a tire I couldn't even use. I already did my part. I paid for the tire. I had it professionally installed. The defect was discovered immediately. I contacted the seller. I followed their return instructions. The tire has been returned and they have received it. Yet I still don't have my $533 back. This is an absolutely unacceptable way to handle a defective product. A tire that is defective upon installation should be replaced or refunded in full, not depreciated and dragged through a 45-day warranty process as though the customer wore it out. I would strongly caution anyone against buying a tire from this seller. If something goes wrong, don't expect a simple refund or reasonable customer service. Based on my experience, you may end up fighting to get your money back for a product that was defective from day one. $533 later, I have no usable tire and no refund. That's unacceptable. Upon contacting the manufacturer who is the company that 4wheel gets their tires from, they strongly agree that I get a full refund but they would need the tire back which after almost a week 4wheel signed for receiving the tire back, the tire is still sitting at their store. Bill from the manufacturer stated he has no idea situations like mine happen because once 4wheel pays the manufacturer for any tire they sell, the manufacturer has no idea situations like this happe unless anyone calls them, so I strongly urge anyone that has any issue with a tire from 4wheel is to call Bill at the manufacturer to let him know, and I'm sure if there are enough calls to Bill, 4wheel will end up on the manufacturers blacklist and they will no longer be a dealer for them anymore. Heres the contact for Bill at the manufacturer.....800-677-9535

Ordered an item from them thru Amazon. They, them, the company, sent the wrong item. THEY HAVE THE NERVE TO TELL ME I NEED TO PAY RETURN SHIPPING. Not to mention the item was an open box when I paid for a brand new item. FO NOT BUY FROM THESE RIPOFFS

On August 12, 2025, I mistakenly placed an order with 4 Wheel Online and canceled it within 10 minutes. Despite this, the seller shipped the item anyway. When I contacted them, they insisted on deducting $67.30 from my refund of $169.43 for return shipping, even though the cancellation was submitted before shipment. To make matters worse, the customer service I received was rude and condescending. Instead of addressing the problem, their responses were dismissive, including remarks like “Have a day!” and “No worries! Have a great day!” while ignoring the fact that I had canceled in time. The tone made it clear they were not interested in resolving the issue fairly. Amazon’s A-to-Z Guarantee ultimately resolved the matter, but it should not fall on Amazon to cover for a seller who refuses to honor cancellations. After further research, I discovered many other customers have experienced the same issues with this company — unfair shipping charges, refusal to honor cancellations, and poor customer service. This is not an isolated incident; it’s a pattern of unfair business practices. Consumers should be cautious before doing business with 4 Wheel Online. Based on my experience and the documented complaints of others, I strongly recommend avoiding this seller.

Terrible people to deal with. Bought a rim from them on Amazon that was supposed to deliver in 2 days. It ended up not coming in time, so I had to buy one elsewhere. When I returned it, I had to pay $68.00 shipping. I asked about them refunding the shipping they just kept talking in circles hoping I would go away and not escalate it through Amazon. It was like we were speaking 2 different languages. Save yourself the hassle and go with a reputable company

I purchased a set of tires from Amazon. I purchased them, and purchased only because of the 2 day shipping. The next day after the sale I check the status of my order to see that the shipping date had been changed from 2 day shipping to 8 days. The old bait and switch. I contacted Amazon asking if I could be refunded $20 for each tire sense I could have purchased them for $20 less from another provider. Ashley from 4wheelonline stated the shipping wasn't their fault and wouldn't be issuing a refund. I don't feel that I was being unfair or unreasonable with what I was asking for. Just beware! If you need something now (even though promised) this isn't the company for you. Terrible customer service as well. 4wheelonline will make fraudulent claims to make a sale.

I made an order through Amazon. And it was wrong I was charged return shipping and an open box fee!!!! The customer service representative was the rudest most disrespectful person I've ever come in contact with. Absolutely horrible to deal with if anything goes wrong with your order. They kept half the cost of the wheel between return shipping and the open box fee I was unaware of.

I ordered 4 A26 tires from 4 Wheel Online through Amazon, but they sent me the cheaper A36 model instead, hoping I wouldn’t notice. Unfortunately, I sent the tires straight to an installer, and by the time I got home and checked, I realized the mistake. I tried resolving this issue through Amazon, but it’s clear that this company doesn’t care. Based on other reviews, this “mistake” seems to be a pattern—a deliberate scam to send inferior products while charging for the more expensive ones. Avoid 4 Wheel Online at all costs. Dishonest business practices like these are unacceptable.