4Paws InsuranceReviews of 4pawsins.com

I have always found 4paws very helpful. I have made several claims over the past 12 months for my dogs slipped disc, until this I had never made a claim before. Everything was handled very efficiently and I was kept informed all the way. I have my other dog insured with them and would definitely recommend them.

Phoned 4 paws to make sure my dogs treatment was covered and I asked as it was an ongoing problem once the vet had finished the treatment then could we make a claim ,as it turned out I was nearing the end of first year and they processed a claim without my consent and paid out £1.27 which was what was left of the vet bill after they took there excess .and then was told if I wanted to claim again as it was a new year I would have to pay another years excess .

I have never had to claim on any pet insurance before but 4Paws made it so easy and simple especially when your animal is going for an operation. So would highly recommend this company. So thanks 4Paws.

Awful insurance still waiting for my claim to come back to me it's been 3 weeks so far it's alot of money I'm waiting on I keep chasing them and you just get plamed off I've also contracted the complaints department and guess what not heard anything back i will be taking this matter futher!

I cannot express enough my frustration with this company. We bought a policy for our dog but realised that it wasn’t for us so cancelled the same day - way within our 14 day cooling off period. It’s now been nearly a month and several unfulfilled promises later, I still don’t have my refund.

Was interested in taking out a policy; waited for 30 minutes to get through to someone before giving up! Think I will go with another provider....

Impossible to get through to the right department! I appreciate that their numbers may be reduced but it is absolutely pointless having an overflow team who cant deal with calls. Ive been trying to cancel my policy for the past 4 days. I press the button to route my call to the cancellation team to wait for 5 minutes to speak to someone who tells me the cancellation team are all busy and that they will arrange a call back which will take 3 days. I wait 3 days with no call back so I call again to have the same thing happen! I would rather you keep me on hold for however long so I get to speak to the right department and get my policies cancelled. False promises of call backs that dont happen dont improve someone's opinion of you.

I had to make a claim this year. It was dealt with very quickly and efficiently. Unfortunately it would seem they are now trying to claw back the money as my renewal premium has increased by 66%. That type of increase is unjustifiable. If it does the same next year I will have to be without insurance. Not happy.