4Paws InsuranceReviews of 4pawsins.com

As you can see from previous Reviews this company has not had a Good Review since 2020 I wonder why this company must have a very thick skin because they have to be the worst pet insurance company on the market I strongly advise to Avoid at all costs they do not care about pet welfare or customer satisfaction I have the misfortune to have been with them for a number of years and have only claimed twice but every year the price rises steeply but as soon as your dog has any sort of claim history and gets to a certain age you can’t find another insurance company that will cover you and they know you can’t so they just raise the price every year last year i was paying £155 a month guess how much it has gone up to this year £288 .00 how do they think you can afford this sort of price increase , they don’t they just want to get you off their books when you’re pet gets to a certain age please avoid!

They have just refused to pay out for x-ray costs on my dog because she had a limp 2yrs ago when she was 6 months old 🤬🤬 That's £600 I can ill afford just before Christmas!

They increased our pet insurance price 83% after one year. When I called to ask, they said that they have no idea how much price would increase the following year and that customer should expect "some form of increase". Our pet has been perfectly healthy with no claims. These insurance companies are the biggest scammer.

91% increase this year with one small claim last year which took ages to clear. Waste of time and money. They will find any excuse to increase the premium. It's an emotive purchase hense they just think you will roll over and accept it. When you request justification they can't give good and honest reasons for the increase. It's all for profit and the satisfaction of the shareholders. Insurance blah blah blah.

I'm writing this review to warn other pet owners about our experience with with 4PAWS. We purchased a policy for our beloved Maltipoo Toby, believing it would provide financial security in case of unexpected illness. Unfortunately, that turned out not to be the case. Toby was sick once and had diarrhea which was the main issue in August 2023. We promptly took them to the vet, who diagnosed a bug with anti-biotics and a pro-biotic to settle his stomach, Toby made a full recovery and showed no further signs of the condition and was never prescribed any conditions and illness. Reassured, we continued with switching our pet insurance policy to 4Paws. Fast forward to recently, when Toby experienced a completely new illness in December 2013, vomiting regularly with blood and no diarrhea . We submitted a claim, confident our insurance would help. However, to our utter disappointment, 4PAWS denied the claim! Their justification? They classified Toby vomiting once in August 2023 as a pre-existing condition, despite the vet's documentation of a full recovery, recommendation that it was not linked due to no recurring symptoms and that medication worked which hasn't to date.The original condition was successfully treated and wasn't a chronic issue. Now, we're facing a significant vet bill for a completely unrelated illness. Their customer service has been unhelpful, slow and impersonal throughout this ordeal. We feel completely let down by a company that supposedly cares about pets. If you're looking for pet insurance that will actually cover you, avoid 4 Paws at all costs! Look for a company with a clear and transparent policy on pre-existing conditions, and one that prioritizes customer service. Don't make the same mistake we did.

Although the women assistants I dealt with were lovely the company itself is awful and rejects your insurance claim for spurious reasons. I was told by my vet practice that this company are known to be difficult and reject claims which other companies honour

Totally unprofessional, robbing their customers, inventing unreasonable justifications for not paying for a treatment by referring to unrelated words from the vet notes. Think twice before buying their insurance.

absolute scam artists.Could potentially lead to the death of our animal just because he had an MRI which was fine after that price hike of 300% despite them being up because of 4 years of no problems or claims. making it unaffordable and if we reinsure with some one else they will class it as a pre existing problem. ANIMAL HATERS - LEAVE THEM WHILE YOU CAN