4Paws InsuranceReviews of 4pawsins.com

Recommended by a rescue fosterer. Tried to arrange cover, but found the options very expensive for my rescue dog. Comparatively dear premiums, plus high excess, plus 30% contribution towards each claim. Found much better deals elsewhere.

I had to make a claim this year. It was dealt with very quickly and efficiently. Unfortunately it would seem they are now trying to claw back the money as my renewal premium has increased by 66%. That type of increase is unjustifiable. If it does the same next year I will have to be without insurance. Not happy.

I unfortunately have just signed up with 4Paws before reading Trustpilot. Sign up process was very poor and in the end I had to waste time doing it laboriously by phone due to faults on their site. Only now (too late) I look at the reviews here only to find: - Their first 11 reviews were all within one month - All were 5 stars - All were from USA "customers" (none from UK) - All were first time reviewers - Then 5 clear months with no reviews whatsoever - Since then: five 1*, one 2* and only one x 5* - All but one of these subsequent reviews were from UK I leave others to decide how to judge these amazing coincidences. My review thus far is based only on my poor personal experience of sign-up and I shall update as appropriate....

Despite claims that settlements are made within 7 to 10 days, it took 21 days, plus a number of phone calls pleading that we needed to settle the credit card bill. When the cheque finally came it was made out to a different name to that I stated on the claim form. Customer service was polite but ineffectual, claims dept - hopeless. I'll be looking elsewhere when its time to renew.