4PatriotsReviews of 4patriots.com

Response from 4PatriotsMar 20, 2026

Hi Ryoko, Thank you for sharing your experience. We’re truly sorry to hear this and understand how upsetting it must be. We take concerns about product quality very seriously, especially when it involves long-term food storage. The situation you described is not what we expect for our products, particularly when they’ve been stored as recommended. We would really appreciate the opportunity to look into this further. There may be factors we can help troubleshoot, and we’d also like to review your order under our guarantee to see what options are available to you. Please send an email to [email protected] so we can assist you as quickly as possible. Your experience matters to us, and we want to work toward a resolution.

Response from 4PatriotsMar 20, 2026

Hi Robert, Thank you for your feedback. We’re really sorry to hear about your experience. We understand how frustrating and disappointing it must be to have your generator stop working, especially after only a few uses. That’s certainly not the experience we want for our customers, and we take concerns like this very seriously. We’d truly appreciate the opportunity to make this right. Our team can help troubleshoot the issue and review warranty or replacement options with you. Please reach out to our customer support team, and we’ll do everything we can to resolve this as quickly as possible. Thank you again for bringing this to our attention.

Response from 4PatriotsMar 3, 2026

Hello, We’re very sorry to hear that your Power Cell isn’t charging as expected — especially since the whole point of having it is for emergency situations. We understand how frustrating that must feel. In some cases, solar charging can be slower than expected, depending on sunlight intensity, panel angle, temperature, or whether the internal battery was fully depleted. If the unit doesn’t receive direct, strong sunlight, it may appear not to charge at all. That said, it absolutely should be able to take a charge under proper conditions, and if it’s not, we want to look into it. We’d appreciate the chance to troubleshoot this with you and determine whether the unit may be defective or if there’s a quick fix. Please reach out to us at [email protected] with your order information and reference this review so we can assist you directly. We want you to feel confident in your emergency equipment, and we’re here to help make that right.

Response from 4PatriotsMar 3, 2026

Hello, We’re very sorry to hear about your experience — especially with severe weather concerns involved. When you prepare for potential power outages, you should be able to rely on your equipment with confidence. We understand how upsetting it must have been to discover your Sidekick units wouldn’t charge when you needed them. Charging issues can sometimes stem from the outlet source, charging cable, battery protection mode, or storage conditions — but regardless of the cause, you should never feel brushed off when seeking help. We’re also sorry if any part of the interaction — including being asked for sales details — came across as frustrating or unnecessary. That question is typically asked to help locate the order in our system, but we understand how that could feel unreasonable from your perspective. Regarding the food products, we stand behind our long-term storage standards when items are stored properly. Taste is, of course, subjective, but quality and shelf-life claims are backed by testing and packaging standards. If you received anything that seemed off, we would absolutely want to look into that. We don’t want any customer to walk away feeling unheard or misled. If you’re willing, please contact us directly at [email protected] with your order information and reference this review. We would appreciate the opportunity to review your case again and see what can be done. Your trust matters to us, and we take concerns like yours seriously.

Response from 4PatriotsMar 3, 2026

Hello, Thank you for sharing your feedback. We understand your concern and appreciate the opportunity to clarify. You’re absolutely right that the unit itself stores power, and when paired with solar panels, the panels are what generate the energy while the battery stores it for later use. In the portable power industry, the term “solar generator” is commonly used to describe a system that includes a battery power station combined with solar charging capability — but we understand how that terminology can feel misleading. Our goal is always to be transparent about how our products function, and we clearly outline in our product descriptions that the unit is a battery storage system that can be charged via solar panels, wall outlet, or other power sources. We appreciate your feedback and will continue working to ensure our product descriptions are as clear as possible. If you’d like to discuss this further, we’re happy to help.

Response from 4PatriotsFeb 6, 2026

Hello, We’re sorry to hear how strongly you feel, and appreciate you sharing your perspective. 4Patriots is a U.S.-based company, and our products are designed here at our headquarters. Like most consumer electronics brands, some components — especially lithium batteries and other electronic parts — are sourced and manufactured overseas due to global supply chain realities. Other items, such as certain food products, are packaged or produced in the U.S., depending on the category. We understand that country of origin matters to many customers, and we always aim to be transparent in our product descriptions so people can make informed decisions. If you’ve had a specific product or warranty experience that led to this feedback, we’d like the opportunity to look into it and help if we can. Please reach out to us at [email protected] with your order details and reference this review so our team can follow up directly.

Response from 4PatriotsFeb 6, 2026

Hello, We’re very sorry to hear about your experience and the frustration this has caused, especially after making such a significant investment. That’s not the level of performance or support we want our customers to have. We understand how disappointing it is to have charging and solar compatibility concerns and to feel unsupported when the unit is outside the warranty window. Your feedback about both the product and the service you received is important and will be shared with our team. We’d still like the opportunity to review your situation and see if there are any options available to help. Please reach out to us at [email protected] with your order details and reference this review so we can take a closer look and work toward a resolution. Thank you for taking the time to share your experience.

Response from 4PatriotsFeb 6, 2026

Hello, We’re sorry to hear how disappointed you are, and we appreciate you taking the time to share your feedback. We understand how frustrating it is when a product or warranty experience doesn’t meet expectations. We take product quality, sourcing, and the trust customers place in our brand very seriously. Our goal is always to provide dependable preparedness solutions backed by responsive support, and we regret that your experience did not reflect that. We’d welcome the opportunity to review your situation and see how we can help. Please reach out to us at [email protected] with your order details and any additional information so our team can look into this further and work toward a resolution.